Front Desk Associate PT/FT
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Overview
Schedule
Flexible-schedule
Full-time
Part-time
Career level
Senior-level
Compensation
$16-$20/hour
Benefits
Career Development
Job Description
Benefits:
- Employee discounts
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
Perks and Benefits:
- Direct career growth path to Management positions and additional opportunities
- Competitive hourly base pay, plus tips; sales bonuses
- Merit-based pay increases
- Complimentary service membership
About the Position:
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling Care Club memberships and educating dog parents on over all wellness, while providing exceptional service to every customer. Full-time and part-time roles are available.
This position requires:
- Sales experience and confidence (membership sales are highly valued!)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness!
- Reliable transportation
- Willingness to work in a smoke-free environment
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
- add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities:
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Compensation: $16.00 - $20.00 per hour
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FAQs About Front Desk Associate PT/FT Jobs at Scenthound
What is the work location for this position at Scenthound?
This job at Scenthound is located in Boulder, Colorado, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Scenthound?
Candidates can expect a pay range of $16–$20 per hour for this role.
What employment applies to this position at Scenthound?
Scenthound lists this position under the following employment categories:
- Flexible-schedule
- Full-time
- Part-time
What experience level is required for this role at Scenthound?
Scenthound is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Scenthound for this role?
Scenthound offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Scenthound?
You can apply for this role at Scenthound either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.