Front Desk / Customer Service Representative

NorwoodNorwood, Massachusetts

$16 - $18 / hour

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Entry-level

Compensation

$16-$18/hour

Benefits

Paid Vacation

Career Development

Job Description

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Goldfish Swim School is seeking qualified applicants for a Front Desk Representative at our location in Norwood, MA.

Job Summary: The Front Desk Representative promotes quality customer service, processes sales and registrations, and is responsible for representing the company in a positive image as they will lead in growing Goldfish Swim School’s member base.

Duties and Responsibilities:

Greets visitors and checks students in on the computer system.
Discusses membership options with prospective families and register new students.
Answers incoming phone calls and emails in a professional manner, direct inquiries and messages to the proper staff member.
Assists members with purchases of merchandise and vending.
Prepares student schedules for instructors and schedules private parties.
Resolves customer concerns/complaints using a professional approach and follow-up.
Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
Fulfills other duties and responsibilities as assigned by the Employer.

Preferred Qualifications:

High school diploma or GED required. Some college preferred.
One year of previous customer service and/or administrative office experience.
Intermediate computer skills required with knowledge using Microsoft Office.
Excellent interpersonal communication and organizational skills.
In-person and Phone Sales experience

Work environment: While performing this job, the employee is sometimes exposed to heat and humidity. Noise level is usually moderate.

Compensation: $16.00 - $18.00 per hour

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Front Desk / Customer Service Representative Jobs at Norwood

What is the work location for this position at Norwood?

This job at Norwood is located in Norwood, Massachusetts, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Norwood?

Candidates can expect a pay range of $16–$18 per hour for this role.

What employment applies to this position at Norwood?

Norwood lists this role as a Full-time position.

What experience level is required for this role at Norwood?

Norwood is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Norwood for this role?

Norwood offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Norwood?

You can apply for this role at Norwood either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.