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Front Desk / Sales and Service Representative

Southeastern PAMalvern, Pennsylvania

$15 - $17 / hour

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Overview

Schedule
Flexible-schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$15-$17/hour

Job Description

Responsive recruiter
Benefits:
  • Free uniforms
  • Opportunity for advancement
  • Employee discounts
Benefits:
  • Free Uniform
  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Future references/referrals
Requirements:
  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  •  Ability to multitask in a busy environment
  •  Previous customer service or receptionist experience required
  • Must pass background examinations (included with training)
  • Basic proficiency with computer software 
Job Title: Front Desk / Sales and Service Representative
Reports to: General Manager and Assistant General Manager
FLSA Status: Non-Exempt
Summary: As a Front Desk Receptionist at Goldfish Swim School, you will be the first point of contact for members and guests, playing a key role in delivering a positive customer experience. This role involves greeting families, answering phone calls, responding to inquiries, scheduling swim lessons, handling registrations and payments, and maintaining a clean, organized front desk area.
Successful candidates are friendly, organized, dependable, and thrive in a fast-paced, child-focused environment. You’ll work closely with the management team and deck supervisors to ensure the daily operations run smoothly during each shift.
Duties and Responsibilities:
  1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a friendly and professional manner.
  2. Processes student registrations using effective sales/customer service techniques.
  3. Schedules and manages birthday/pool parties. Supervises private party staff.
  4. Resolves customer concerns/complaints using a professional approach.
  5. Assists members with purchases of merchandise and vending.
  6. Greets parents and students as they report to the front desk.
  7. Checks in students on the attendance tracking system.
  8. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
  9. Monitors Snack Shack area and provides guidance to Snack Shack staff.
  10. Checks voicemail and email correspondence and responds in a timely manner.
  11. Updates informational displays with accurate and timely promotions and literature.
  12. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
  13. Makes collection calls to resolve open account problems.
  14. Prepares student lesson schedules for use by instructors and management staff.
  15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
  16.  Support the team with special events, promotions, and administrative tasks 
  17. Fulfills other duties and responsibilities as assigned by the Employer.
Education/Experience:  High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.
Certifications and licenses: Paid Training for Lifeguard Certification, CPR, First Aid and AED Certifications.
Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.
Compensation: $15.00 - $17.00 per hour

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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FAQs About Front Desk / Sales and Service Representative Jobs at Southeastern PA

What is the work location for this position at Southeastern PA?
This job at Southeastern PA is located in Malvern, Pennsylvania, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Southeastern PA?
Candidates can expect a pay range of $15–$17 per hour for this role.
What employment applies to this position at Southeastern PA?
Southeastern PA lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at Southeastern PA?
Southeastern PA is looking for a candidate with "Entry-level" experience level.
What is the process to apply for this position at Southeastern PA?
You can apply for this role at Southeastern PA either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.