Front Desk Clerk

Job Description:

Title: Front Desk Clerk - Columbus, Ohio (Multiple Locations, All Shifts)

Location: Columbus, OH - First, Second, and Third Shift | Part-Time & Full-Time

About Us:

Join a team of property management professionals at our senior apartment communities in Columbus, Ohio! National Church Residences is committed to advancing better living and care for seniors, and we are looking for Front Desk Clerks who share our vision.

Why This Role Matters:

Front Desk Clerks are the face of our communities, creating a welcoming environment for residents and visitors while supporting property operations. You will play a key role in resident satisfaction and community engagement.

Key Responsibilities:

• Serve as the first point of contact for residents, visitors, and staff.

• Perform front desk duties in accordance with procedures and the front desk manual.

• Handle resident inquiries, complaints, and requests with professionalism and empathy.

• Communicate effectively, both orally and in writing, with residents and team members.

• Support team operations, including basic math and administrative tasks.

• Demonstrate understanding of low-income and homeless populations and their specific needs.

• Work collaboratively in a team environment while managing multiple priorities.

Qualifications:

• High school diploma or equivalent.

• 1-2 years of front desk, receptionist, or customer service experience.

• Knowledge of crisis prevention, intervention, and conflict resolution techniques.

• Strong organizational skills, attention to detail, and ability to follow procedures.

• Excellent communication and interpersonal skills.

What We Offer:

• Competitive pay and shift flexibility.

• Comprehensive medical, dental, vision, life, and AD&D insurance.

• Flexible Spending Accounts (FSA).

• Paid Time Off (PTO) and Paid Holidays.

• Retirement plan with 100% match up to 5% of pay.

• Tuition reimbursement.

• Employee discounts (tickets, retail, etc.).

• Short-Term & Long-Term Disability, Accident, Hospital Indemnity, and Critical Illness coverage.

• Wellbeing programs including EAP, tobacco cessation, weight loss, and more.

Benefits may vary depending on Full-Time, Part-Time, or Contingent status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.