Front Desk Manager

Blue Sky Hospitality SolutionsPittsburgh, PA

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Director

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Wyndham Garden Pittsburgh Airport is seeking an energetic and hospitality-driven Front Desk Manager to lead our guest services team. If you're passionate about creating exceptional guest experiences, developing strong teams, and ensuring smooth daily operations, we want to hear from you.

Benefits Include

Position Overview

The Front Desk Manager oversees all front office operations, ensuring smooth day-to-day workflow, exceptional guest satisfaction, and adherence to Wyndham brand standards. This role requires a hands-on leader with strong communication skills, excellent problem-solving abilities, and a commitment to creating a welcoming, seamless experience for every guest.

Key Responsibilities

Guest Experience & Service Excellence

Ensure the front desk team provides warm, professional, and timely service throughout the guest journey.
Resolve guest concerns effectively while promoting Wyndham's Count on Me! culture.
Monitor guest feedback and implement strategies to improve service scores and overall satisfaction.
Maintain accuracy and efficiency in check-in, check-out, and billing processes.

Team Leadership & Training

Supervise, train, and coach front desk associates, night auditors, and guest service agents.
Conduct team meetings, continuous training, and performance evaluations.
Create efficient weekly schedules to ensure proper coverage across all shifts.
Foster a positive, motivated, and accountable team environment.

Front Office Operations

Oversee daily front desk operations, including room assignments, inventory control, and rate accuracy.
Ensure compliance with Wyndham brand standards, hotel policies, and safety regulations.
Collaborate with Housekeeping, Maintenance, Sales, and F&B to support efficient hotel operations.
Assist with revenue strategies, including upselling and maximizing room revenue opportunities.

Financial & Administrative Duties

Manage cash handling, credit card compliance, and night audit procedures.
Assist with forecasting, budgeting, and labor control for the front office.
Review and approve payroll, scheduling, and departmental invoices.
Serve as Manager on Duty (MOD) as needed.

Qualifications

2–4 years of hotel front desk or guest services experience; supervisory or management experience preferred.
Strong leadership, communication, and customer-service skills.
Experience with hotel PMS systems; familiarity with Wyndham systems is a plus.
Ability to remain calm and effective in a fast-paced or high-pressure environment.
Flexible availability, including weekends and holidays.

Benefits

Competitive pay with a sliding scale based upon experience and expertise
Health, dental, and vision insurance
Paid time off
401K
Wyndham employee travel discounts
Opportunities for career advancement

Blue Sky Hospitality Solutions is an equal opportunity employer. We consider all applicants regardless of race, religion, color, sexual orientation, age, disability, veteran status, and all other protected classes.

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FAQs About Front Desk Manager Jobs at Blue Sky Hospitality Solutions

What is the work location for this position at Blue Sky Hospitality Solutions?

This job at Blue Sky Hospitality Solutions is located in Pittsburgh, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Blue Sky Hospitality Solutions?

Employer has not shared pay details for this role.

What employment applies to this position at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions is looking for a candidate with "Director" experience level.

What benefits are offered by Blue Sky Hospitality Solutions for this role?

Blue Sky Hospitality Solutions offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Blue Sky Hospitality Solutions?

You can apply for this role at Blue Sky Hospitality Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.