Front Desk Manager

By the Sea ResortsPanama City Beach, Florida

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Overview

Schedule

Full-time

Career level

Director

Benefits

Career Development

Job Description

By the Sea Resorts is seeking a dedicated and experienced Front Desk Manager to join our team in Panama City Beach, FL. In this role, you will be the first point of contact for our guests, ensuring an exceptional experience from check-in to check-out. You will lead and motivate the front desk team to provide outstanding customer service and maintain smooth daily operations at the reception area.

Responsibilities

Oversee daily front desk operations, including guest registration, check-in, and check-out processes.
Manage and schedule front desk staff, providing training and support to maintain high service standards.
Handle guest inquiries, complaints, and requests promptly and professionally.
Coordinate with housekeeping and maintenance to ensure timely room availability and facility upkeep.
Maintain accurate records of guest information, reservations, and payments.
Monitor and report on front desk performance and guest satisfaction metrics.
Implement hotel policies and procedures to ensure safety and security of guests and staff.

Requirements

Proven experience as a Front Desk Manager or in a similar hospitality role.
Excellent customer service and interpersonal skills.
Strong leadership and team management abilities.
Familiarity with hotel management software and booking systems.
Ability to multitask and work efficiently in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Flexible schedule including weekends and holidays as needed.

Benefits

Competitive compensation package.
Opportunities for professional growth and development.
Supportive and friendly work environment.
Employee discounts at resort facilities and amenities.

About the Company

By the Sea Resorts is a premier beachfront resort located in Panama City Beach, FL. We pride ourselves on offering guests a memorable vacation experience with exceptional service, comfortable accommodations, and a beautiful coastal atmosphere. Join our team and be part of a dedicated group committed to hospitality excellence.

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FAQs About Front Desk Manager Jobs at By the Sea Resorts

What is the work location for this position at By the Sea Resorts?

This job at By the Sea Resorts is located in Panama City Beach, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at By the Sea Resorts?

Employer has not shared pay details for this role.

What employment applies to this position at By the Sea Resorts?

By the Sea Resorts lists this role as a Full-time position.

What experience level is required for this role at By the Sea Resorts?

By the Sea Resorts is looking for a candidate with "Director" experience level.

What benefits are offered by By the Sea Resorts for this role?

By the Sea Resorts offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at By the Sea Resorts?

You can apply for this role at By the Sea Resorts either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.