Front Desk Manager

The Wentworth HotelJackson, NH

$50,000 - $60,000 / year

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Overview

Compensation

$50,000-$60,000/year

Job Description

Front Desk Manager

The Wentworth, Jackson, NH

About The Wentworth

The Wentworth is a historic luxury resort known for exceptional service, timeless elegance, and personalized guest experiences. We are seeking an experienced and service-driven Front Desk Manager to lead our front office team and ensure every guest interaction reflects the high standards of The Wentworth.

Position Summary

The Front Desk Manager oversees daily front office operations and leads the front desk team in delivering seamless, welcoming, and memorable guest experiences. This role requires a hands-on leader who excels in hospitality, team development, and operational excellence.

Key Responsibilities

Lead, train and supervise the front desk team, fostering a culture of service excellence
Oversee daily front office operations including check-in, check-out, reservations, and guest communications
Ensure consistent delivery of luxury service standards and brand expectations
Handle guest concerns and service recovery with professionalism and care
Collaborate with Housekeeping, Maintenance, and Management to ensure smooth operations
Manage scheduling, payroll, and stafffing needs for the front desk team
Maintain accurate records, reports, and cash handling procedures
Support revenue optimization through room inventory awareness and upselling opportunities

Qualifications

Previous Front Desk Supervisor or Front Desk Manager experience in a hotel or resort setting
Strong leadership, communication, and organizational skills
Passion for guest service and attention to detail
Ability to remain calm and solutions-focused in a fast-paced environment
Experience with hotel PMS systems
Flexible availability including weekends, holidays and evenings

What We Offer

Competitive salary ($50,000-$60,000
Benefits package including health insurance, dental insurance, PTO, and employee perks
Supportive leadership team and positive workplace culture
Opportunity to grow within a respected luxury hospitality brand

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FAQs About Front Desk Manager Jobs at The Wentworth Hotel

What is the work location for this position at The Wentworth Hotel?

This job at The Wentworth Hotel is located in Jackson, NH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Wentworth Hotel?

Candidates can expect a pay range of $50,000 and $60,000 per year.

What employment applies to this position at The Wentworth Hotel?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at The Wentworth Hotel?

You can apply for this role at The Wentworth Hotel either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.