Front Desk/Receptionist

Closet FactoryJacksonville, FL

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

Front Desk Receptionist / Customer Experience Coordinator

Location: Jacksonville, FL

Schedule: Full-Time | Monday-Thursday, Saturday | 8:00 AM-5:00 PM

Be the First Impression of Closet Factory Jacksonville

At Closet Factory Jacksonville, every great project begins with an exceptional customer experience-and that starts with you.

We're looking for a friendly, organized, and detail-oriented professional to become the face and voice of our company. As our Front Desk Receptionist / Customer Experience Coordinator, you'll be the first person customers interact with, whether they call, visit our showroom, or need assistance during their project.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in keeping things organized, this could be the perfect opportunity for you.

We are a locally owned and operated manufacturer of custom closets, garages, pantries, home offices, wall beds, entertainment centers, laundry rooms, and other custom storage solutions. Every project is designed, manufactured, and installed by our local team, and we take pride in delivering an outstanding customer experience from the first phone call through final installation.

What You'll Do

No two days are exactly alike, and that's what makes this position rewarding. You'll play a central role in keeping our office running smoothly while providing exceptional service to both customers and teammates.

Your responsibilities will include:

Greeting customers and visitors with warmth and professionalism
Answering and directing incoming phone calls
Responding promptly to emails and customer inquiries
Scheduling free in-home design consultations
Coordinating appointments and calendars for our design team
Supporting customers throughout every stage of their project
Working closely with designers, installers, and production staff to ensure projects stay on schedule
Resolving customer questions and concerns with professionalism and empathy
Maintaining accurate customer records and project information
Assisting with administrative and office support tasks
Helping create a welcoming, organized, and efficient office environment

What Makes You a Great Fit

We're looking for someone who genuinely enjoys helping people and takes ownership of their work.

Our ideal candidate is:

Friendly, positive, and professional
Highly organized with exceptional attention to detail
Able to multitask without sacrificing accuracy
Comfortable working in a fast-paced office where priorities can change throughout the day
An excellent communicator, both verbally and in writing
A dependable team player who enjoys collaborating with others
Resourceful and proactive when solving problems
Comfortable learning new software and systems
Proficient with Microsoft Word, Excel, Outlook, and general computer applications

Previous experience in customer service, reception, scheduling, office administration, or project coordination is preferred but not required. We are happy to train the right person with the right attitude.

What It's Like to Work Here

We're a close-knit team that genuinely enjoys working together. We believe in treating our employees with respect, supporting one another, and creating an environment where everyone can succeed.

This isn't a job where you'll spend the day doing the same repetitive task. It's a dynamic role where your organization, communication skills, and ability to help others make a real impact every day.

If you like staying busy, solving problems, and being an important part of a successful team, you'll fit right in.

Why Join Closet Factory Jacksonville?

Stable, full-time, year-round employment
Family-owned local business with a national brand behind us
Supportive and collaborative team environment
Opportunities to learn and grow professionally
Casual, respectful workplace culture
Make a meaningful impact on our customers' experience every day

Schedule

Monday-Thursday, Saturday

8:00 AM-5:00 PM

Location

2690 Port Industrial Drive

Jacksonville FL 32226

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Front Desk/Receptionist Jobs at Closet Factory

What is the work location for this position at Closet Factory?

This job at Closet Factory is located in Jacksonville, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Closet Factory?

Employer has not shared pay details for this role.

What employment applies to this position at Closet Factory?

Closet Factory lists this role as a Full-time position.

What experience level is required for this role at Closet Factory?

Closet Factory is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Closet Factory for this role?

Closet Factory offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Closet Factory?

You can apply for this role at Closet Factory either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.