Front Desk Receptionist MEDIZIN

As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field. 

Our Receptionist position is an entry level position. This is a great opportunity to start your career and learn about the cannabis industry. Hiring for our Medizin Location 

Summary

The Receptionist welcomes on-site visitors, determines the nature of their business, and announces visitors to the appropriate personnel. The Guest Relations Specialist is also responsible for providing exceptional customer service, managing client inquiries, and ensuring a welcoming and informative experience for all visitors. Educates customers about products, maintaining compliance with industry regulations, and fostering positive relationships to enhance customer satisfaction and loyalty.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Greet all customers in a friendly welcoming manner.Provide accurate wait times and monitor waiting lists.

    Monitors visitor access and issues passes when required.Accurate and timely data entry of patient and/or customer profiles. 

    Working knowledge of cannabis and retail products. Surveying guests on how they found us.

    Performs other clerical duties as needed, such as filing, photocopying, and collating.Creates an exceptional customer service experience with guests. 

    Comply with all HR policies including confidentiality and non-disclosure.                                                                                                                    

    Assist with the implementation of company policies, standard operating procedures, and performance standards.                                                                                                                                 

    Maintain a clean and organized work environment.Daily compliance with company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:

Continuous Learning- Seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills.

Job Knowledge- Competent in required job skills and knowledge; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology- Demonstrates required skills; adapts to new technologies.

Communications- Expresses ideas and thoughts verbally; exhibits good listening and comprehension; selects and uses appropriate communication methods.

Cooperation- Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Ethics- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Adaptability- Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time.

Dependability- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long/additional hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative- Volunteers readily; undertakes self-development activities; asks for and offers help when needed.

Innovation- Meets challenges with resourcefulness.

Judgment- Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process.

Planning/Organizing- Uses time efficiently.

Quality- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity- Meets productivity standards; completes work in timely manner; strives to increase productivity.

Safety and Security- Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications                                                                                                                                                             To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or ExperienceHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language SkillsAbility to read and interpret documents such as safety rules and regulations, operating and maintenance instructions, and procedure manuals. 

Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should be proficient in basic computer skills.

Certificates, Licenses, Registrations

Must be 21 years of age or older.

NV State Agent Card Required.

OSHA 10 Required (company paid) to be completed within 6 months of hiring.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, gender identity, disability status or protected veteran status. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.

Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and/or affiliates to try and gain access to your personal information. This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone’s direct deposit information, and their banking login and password. Planet 13’s Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees. These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you.

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