Front Desk Receptionist-Public Works

Front Office Administrative Assistant TempCity of Wilmington – Department of Public WorksWilmington, DE

Position Summary

The City of Wilmington Department of Public Works is seeking a professional, organized, and customer-focused Front Office Administrative Assistant to support daily office operations. This position serves as one of the first points of contact for residents, contractors, vendors, and city employees while providing administrative support to departmental staff.

This is a temporary opportunity. Candidates who demonstrate strong performance, reliability, and professionalism may have the opportunity to apply for permanent City of Wilmington positions as they become available.

Key Responsibilities

• Greet visitors and provide excellent customer service.
• Answer and direct incoming phone calls and emails.
• Assist residents, contractors, vendors, and city personnel with inquiries.
• Maintain departmental files, records, and office documentation.
• Enter, update, and maintain data using Microsoft Excel and other City systems.
• Prepare reports, spreadsheets, correspondence, and meeting materials.
• Schedule meetings and maintain calendars for department staff.
• Assist with invoice tracking, recordkeeping, and general clerical duties.
• Process and distribute incoming and outgoing mail.
• Maintain office supplies and coordinate administrative needs.
• Support various Public Works divisions with administrative projects as assigned.
• Perform other administrative and office support duties as needed.

Qualifications

• High School Diploma or GED required.
• Previous administrative, receptionist, customer service, or office support experience preferred.
• Proficiency with Microsoft Office, especially Excel, Outlook, and Word.
• Strong data entry and organizational skills.
• Ability to handle multiple tasks and prioritize work effectively.
• Excellent verbal and written communication skills.
• Professional demeanor and strong customer service skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience working in a municipal, government, utility, public works, construction, or service-related environment.
• Experience handling public inquiries and maintaining confidential information.
• Familiarity with record management and administrative reporting.

Why Apply?

• Gain valuable experience working within Wilmington city government.
• Opportunity to build relationships across multiple city departments.
• Potential opportunity to apply for permanent City of Wilmington positions after establishing a successful work record.

Work Schedule

Monday – Friday Standard City business hours

Department Location

• Department of Public Works• Louis L. Redding City/County Building• 800 N. French Street• Wilmington, DE 19801