Front Desk Receptionist/U.A. Technician

• Welcomes service recipients and visitors with warm greeting, in person or on the telephone.
• Answers questions or refers to the appropriate staff member
• Optimizes participant’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps participants’ appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
• Comforts participants by anticipating potential anxieties; answers participants’ questions or provides information for participants
• Maintains the tidiness of reception area/lobby/participant waiting areas.
• Ensures availability of treatment information by accessing and maintaining records
• Maintains participant accounts by obtaining, recording, and updating personal and financial information; recording and collecting patient charges; controlling credit extended to patients
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
• Helps serve recipients in distress by responding to emergencies
• Protects patients' rights by maintaining confidentiality of personal and financial information according to Federal and State regulation.
• Collects urinalysis samples according to designated protocol and standards; maintains chain of handling to ensure fidelity.
• Maintains operations by following policies and procedures.
• Contributes to team effort by accomplishing related results as needed.
• Participates in supervision, including development planning and activities.
• Performs other duties, as assigned.

• Must fully support our mission
• High School Diploma/GED required
• Must be able to multi-task, demonstrate flexibility, have excellent customer service skills, must have excellent telephone skills and the ability to operate a multi-line phone system.
• Must demonstrate excellent time management and organizational skills.
• Must demonstrate excellent attention to detail.
• Must demonstrate ability to navigate/operate within electronic health records.
• Must possess skill in the applications within Microsoft Office Suite and Google Apps.
• Excellent communication and conflict resolution skills. 
•  Ability to work and thrive in dynamic environments and under pressure.
• Ability to maintain high professional standards and set and maintain professional boundaries at all times with participants, staff, and community partners.
• Must be able to work collaboratively with team members, participants, and the community.
• Must treat others with empathy, dignity and respect at all times.
• If recovering, must have a minimum of two years of continuous sobriety.
• Must be able to pass a criminal background check, DMV check, and pre-employment drug testing.
• Must be able to pass random drug screening throughout time of employment.

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