Front Desk/Reservations Agent
Inn at Spanish HeadLincoln City, OR
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Overview
Remote
On-site
Job Description
Role & Responsibilities:
- Greet guests professionally and determine reservation status and length of stay.
- Register guests, assign rooms, and issue keys.
- Process reservations via phone, email, fax, mail, web inquiries, and internal requests.
- Receive and manage reservations from the sales office and travel agents.
- Enter and maintain accurate reservation and guest information in the OPERA system.
- Verify guest payment methods and follow established credit and authorization procedures in accordance with hotel policies.
- Accommodate special guest requests whenever possible and present options or alternatives as needed, up-selling when appropriate.
- Maintain thorough knowledge of room types, availability, property amenities, services, and local activities.
- Communicate guest and room information to appropriate departments to ensure seamless service.
- Work closely with Housekeeping to maintain accurate and current room status reports.
- Coordinate maintenance and repair requests with Management and the Maintenance Department, including minor repairs when maintenance is unavailable.
- Maintain ongoing communication with Bell Staff to ensure prompt guest service, room deliveries, and housekeeping requests.
- Coordinate with Bell Staff to maintain accurate guest key inventory and ensure timely vehicle and key retrieval.
- Assist Administration, Housekeeping, and Maintenance by placing rooms on hold when requested.
- Perform other related duties as assigned by the Front Office Manager or General Manager.
Qualifications & Education Requirements:
- Ability to speak, read, write, and understand the primary language used at the property.
- Professional appearance with strong customer service and communication skills.
- Ability to stand for extended periods; stoop, bend, and lift up to 50 pounds.
- Must obtain and maintain a valid Food Handler’s Card and OLCC permit within 30 days of employment.
- Demonstrate tact, professionalism, and cooperation when interacting with guests, managers, and coworkers.
- Maintain reliable and consistent attendance.
- Exhibit strong teamwork skills and the ability to build respectful, collaborative working relationships.
- Maintain neat attire, well-groomed hair, and excellent personal hygiene at all times.
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FAQs About Front Desk/Reservations Agent Jobs at Inn at Spanish Head
What is the work location for this position at Inn at Spanish Head?
This job at Inn at Spanish Head is located in Lincoln City, OR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Inn at Spanish Head?
Employer has not shared pay details for this role.
What employment applies to this position at Inn at Spanish Head?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Inn at Spanish Head?
You can apply for this role at Inn at Spanish Head either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.