Front Desk Security Coordinator - Site Security

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Services 205

Pay Range: $20.33 - $29.51

Job Description

The Front Desk Security Coordinator is the first point of contact for the university's corporate office, responsible for safeguarding people, information, and facilities while delivering exceptional customer service to staff, students, visitors, and vendors. This role integrates front desk operations with security procedures to maintain a safe, organized, and professional environment in a fast-paced online university setting.

The ideal candidate will proficiently manage visitor check-in, badge issuance, wayfinding, lost-and-found operations, and basic security procedures, ensuring a safe, welcoming, and compliant environment. This role requires strong communication skills, attention to detail, discretion, and the ability to multitask in a fast-paced setting.

Are you passionate about creating a safe, welcoming, and efficient environment for students, staff, and visitors?

At WGU, our mission to expand access to higher education begins with creating a safe, welcoming, and professional environment for everyone who enters our corporate office. As a Front Desk Coordinator - Site Security, you'll serve as the first point of contact for staff, students, visitors, and vendors-playing a critical role in safeguarding people, information, and facilities while delivering exceptional customer service.

The Role: Front Desk Security Coordinator

The Front Desk Security Coordinator integrates front desk operations with security procedures to maintain a safe, organized, and professional corporate office environment. This role manages visitor access, badge issuance, wayfinding, and lost-and-found operations while supporting security processes and compliance requirements. The ideal candidate brings strong communication skills, attention to detail, discretion, and the ability to multitask in a fast-paced setting

What You'll Do

• Serve as the first point of contact by greeting and assisting visitors, students, faculty, staff, and vendors while verifying authorization for access as needed
• Manage visitor check-in, badge issuance, access credentials, escort requirements, and accurate visitor logs
• Support security operations including access control systems, incident reporting, lost-and-found management, and emergency response procedures
• Coordinate with Facilities, Safety & Security, IT, People & Talent, Legal, and site leadership regarding access, vendors, and safety needs
• Maintain confidentiality, data protection standards, and a professional reception environment while upholding university brand and service expectations

What You Bring

• High school diploma or equivalent
• 3+ years of experience in security operations (safety and security procedures, emergency response, incident escalation)
• 1+ years of experience in front desk, receptionist, hospitality, or customer service
• Experience with Microsoft Office programs (Word, Outlook, Excel)

Bonus if you have

• First Aid/CPR/AED training
• Experience with ServiceNow or similar ticketing platforms
• Experience with electronic badge access systems, and visitor management software
• Experience in building management systems or corporate security environments
• Familiarity with customer service best practices and emergency procedures

Physical Requirements

• Ability to sit or work at a computer workstation for extended periods, with occasional standing or walking
• Occasional lifting of supplies and operation of front desk equipment (badge printers, computers, cameras)

Work Location

This is a full-time, in-office position at WGU's headquarters in Salt Lake City, UT. You'll work alongside a multidisciplinary team committed to safety, service, and operational excellence.

What to Expect

At WGU, our mission drives everything we do-including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you'll hear from a recruiter or hiring manager who will guide you through the process and help you know what to expect at each stage. We aim to communicate decisions promptly and respectfully.

Here's what that typically looks like:

• Introductory call (~30 minutes): We'll walk you through who we are at WGU and learn about your relevant experience.
• Hiring manager interview (~1 hour)
• Final interview (~1 hour)

We're looking forward to getting to know you and seeing how you think, collaborate and build. Welcome to WGU.

#LI-FP1

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.