Front Desk Specialist - Wood Street Commons Community & Social Center

Community Human ServicesPittsburgh, PA

$19+ / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$19+/hour

Benefits

Career Development

Job Description

Front Desk Specialist—WSC Community and Social CenterJob Classification:Non-Exempt Pay Rate: $19.00 per/hr Shift: Mon-Fri 8a-4pPositionOverviewThe Front Desk Specialist at Wood Street Commons advances the Mission and Values of Community Human Services (CHS) by building, fostering, and inspiring excellence in the Agency’s ability to serve individuals in the Community and Social Center at Wood Street Commons.

Key Responsibilities

Support the programming related to CHS Wood Street Commons Community and Social Center by being the first person to engage with community members as they enter the space.
Answer the Rhombus video phone and desk phone, buzz community members into the center.
Log daily Community Center attendance in databases.
Assist with answering CHS phone for CHS offices and coordinate with Community Support Specialists, as needed.
Assist with sign-up sheets for activities and groups.
Set up coffee station and grab-and-go breakfast.
Assist with food pantry sign up forms and weekly food pantry distribution.
Assist with general office space organization, coordination of supplies, and cleanliness.
Empower individuals served at the Community and Social Center by developing a nonjudgemental, empathetic relationship.
Support Harm Reduction and Housing First Principles.
Coordinate supply drop-offs, organization, and distribution of donations as needed.
Coordinate with WSC Leasing Agent and CHS Program staff regarding new move-ins and complete program agreements and data forms.
Develop a professional relationship with participants of the program while maintaining and modeling appropriate personal boundaries.
Attend staff meetings and training courses, as scheduled.
Collaborate with agency partners to support individuals served.
Utilize trauma-informed care principles and de-escalation skills as needed.
Perform other duties as assigned.

Knowledge,Skills,andAbilities

Throughacombinationofexperienceandeducation,theFrontDeskSpecialist will have:

Excellentcommunicationandinterpersonalskills.
Exceptionalcustomerservicecommunication.
Culturalcompetence,beingabletoworkeffectivelywithallbackgrounds.
Experienceandabilitytode-escalatementalandbehavioralhealthcrisissituations
Strongorganizational,phone,andcomputerskills.
Aworkingknowledgeofthesocialservicesystemthroughlifeorjob-relatedexperience
Awillingnessto workbothindependentlyandcollaboratively.
Strongabilitytonavigatetheinternet tofamiliarizeandaccessvariousresources
Ability to work and travel independently.

A high school diploma or equivalent, plus three years of experience in the social service field is required. Act 34 Criminal, Act 33 Child Abuse, and FBI Fingerprint clearances required uponhire. Applicants must possess current Comprehensive Crisis Management (CCM) and First Aid/CPR/AED certifications or be willing to obtain and maintain certifications upon hire. Preference for certifications or training in mental health and behavioral health education.

Position PhysicalDemands:

The CSS will be called upon to engage in physical activity related to general office work, including the capacity to lift to 15lbs and stand or sit for extended periods. Also, the ability to walk up and down steps and complete physical activity related to general household maintenance.*This job description is not intended to be all-inclusive. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.

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FAQs About Front Desk Specialist - Wood Street Commons Community & Social Center Jobs at Community Human Services

What is the work location for this position at Community Human Services?

This job at Community Human Services is located in Pittsburgh, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Community Human Services?

Candidates can expect a pay range of $19 (per hour).

What employment applies to this position at Community Human Services?

Community Human Services lists this role as a Full-time position.

What experience level is required for this role at Community Human Services?

Community Human Services is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Community Human Services for this role?

Community Human Services offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Community Human Services?

You can apply for this role at Community Human Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.