Front Desk Supervisor

Blue Sky Hospitality SolutionsBaton Rouge, LA

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Job Summary:

The Front Desk Supervisor oversees daily front desk operations to ensure exceptional guest service, efficient check-in and check-out processes, and smooth coordination with other hotel departments. This role supports and leads front desk staff while maintaining high service standards and resolving guest concerns.

Key Responsibilities:

* Supervise front desk team, including scheduling, training, and performance management.

* Ensure prompt, courteous, and professional guest service at all times.

* Oversee check-in and check-out procedures, room assignments, and billing accuracy.

* Handle guest complaints or issues and resolve them in a timely and professional manner.

* Coordinate with housekeeping, maintenance, and other departments to meet guest needs.

* Monitor room availability, reservations, and occupancy levels.

* Assist with front desk operations during peak times.

* Maintain accurate records, reports, and cash handling procedures.

* Ensure compliance with hotel policies, safety standards, and brand guidelines.

Qualifications:

* High school diploma or equivalent; associate or bachelor's degree preferred.

* 2+ years of hotel front desk experience; prior supervisory experience preferred.

* Strong leadership, communication, and problem-solving skills.

* Proficiency with hotel property management systems (PMS) and basic computer skills.

* Ability to work flexible schedules, including nights, weekends, and holidays.

Skills and Competencies:

* Customer service excellence

* Team leadership and motivation

* Attention to detail

* Conflict resolution

* Time management and multitasking

Working Conditions:

* Standing for extended periods

* Fast-paced environment with frequent guest interaction

•* Occasional lifting (e.g., luggage assistance)

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FAQs About Front Desk Supervisor Jobs at Blue Sky Hospitality Solutions

What is the work location for this position at Blue Sky Hospitality Solutions?

This job at Blue Sky Hospitality Solutions is located in Baton Rouge, LA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Blue Sky Hospitality Solutions?

Employer has not shared pay details for this role.

What employment applies to this position at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Blue Sky Hospitality Solutions?

You can apply for this role at Blue Sky Hospitality Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.