FRONT DESK SUPERVISOR-HAMPTON INN-COLCHESTER

Blue Sky Hospitality SolutionsColchester, VT

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Paid Vacation

Job Description

Front Office SupervisorDepartment: Front OfficeReports To: Director of Front Office / Front Office ManagerStatus: Full-Time | Hourly

Join Our Team – Where Service is a “Yes” Culture

We are looking for a dynamic and service-driven Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences. This role is perfect for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating seamless arrivals and departures while maintaining strong operational and financial accuracy.

As a key leader in the Front Office, you will serve as Manager on Duty (MOD) during assigned shifts, ensuring service excellence, operational efficiency, and a culture rooted in hospitality.

What You'll Do

Lead Front Office Operations

Oversee daily front desk operations, ensuring accuracy in all financial transactions
Reconcile and verify revenue, payments, taxes, and adjustments
Review and balance daily reports across rooms, F&B, and other outlets
Investigate and resolve discrepancies with attention to detail
Support smooth transitions between operational days

Drive Guest Experience Excellence

Deliver a seamless check-in and check-out experience aligned with brand standards
Personally engage with guests to ensure satisfaction and resolve concerns promptly
Recognize and honor Member's benefits, ensuring all benefits are delivered
Maintain a strong presence in the lobby to support service and team performance

Supervise & Develop the Team

Lead, coach, and support front desk associates and night audit team
Ensure professionalism, accountability, and service consistency
Act as a role model for guest engagement and problem resolution

Ensure Brand Compliance & Performance

Uphold brand standards including response times, guest engagement, and loyalty recognition
Monitor mobile check-in/check-out, guest cases, and service metrics
Ensure all interactions reflect our commitment to personalized, anticipatory service

Act as Manager on Duty

Oversee hotel operations during assigned shifts
Respond to guest issues, emergencies, and operational needs
Ensure safety, security, and service continuity at all times

What We're Looking For

Previous Front Office or hotel operations experience (supervisory experience preferred)
Strong leadership, communication, and problem-solving skills
Detail-oriented with a solid understanding of hotel financial processes
Passion for guest service and creating memorable experiences
Ability to work flexible schedules including evenings, weekends, and holidays

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FAQs About FRONT DESK SUPERVISOR-HAMPTON INN-COLCHESTER Jobs at Blue Sky Hospitality Solutions

What is the work location for this position at Blue Sky Hospitality Solutions?

This job at Blue Sky Hospitality Solutions is located in Colchester, VT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Blue Sky Hospitality Solutions?

Employer has not shared pay details for this role.

What employment applies to this position at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions lists this role as a Full-time position.

What experience level is required for this role at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Blue Sky Hospitality Solutions for this role?

Blue Sky Hospitality Solutions offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Blue Sky Hospitality Solutions?

You can apply for this role at Blue Sky Hospitality Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.