Front Desk Supervisor Sonesta ES Ft Lauderdale

Job Duties     

·        Trains new associates

·        Motivates staff through positive reinforcement, and leading by example

·        Provides input during the preparation of the annual budget.

·        Attends required meetings and training

·        Conducts departmental and other required meetings for which s/he is responsible

·        Ensures that established back-up procedures (reports, equipment, etc.) are in place

·        Ensures that all departmental policies and procedures are adhered to

·        Implements and maintains Baywood & Brand promotional programs and procedures 

·        Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed

·        Monitors room inventory and status, ensuring the proper room type is available upon guest arrival

·        Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.  

·        Monitors cleanliness and neatness of departments for which s/he is responsible.

·        Monitors inventory of operational supplies, placing orders in a timely manner.

·        Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

·        Communicates with other departments, therefore promoting a seamless operation.

·        Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.

·        Monitors market operations, i.e. cleanliness, merchandising, and inventory. Place orders in a timely manner.

·        Monitors pantry inventory & purchases, ensuring that food supplies are always in stock

·        Reviews the guest credit report, addressing any issues

·        Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed

·        Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

·        Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

·        Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location 

·        Participates in safety initiatives and is an integral part of the Safety Committee.

·        Completes incident reports, taking appropriate action. Notifies appropriate parties

·        Performs role of Manager on Duty as needed

·        Participates in the BEAR activities and other company sponsored community service & fundraising events.

·        Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

·        Maintains a professional image, including physical appearance, verbiage, and body language, at all times.

·        Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

·        Actively listens to guests and associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

·        Fosters teamwork by offering assistance to others, as needed.

·        Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department.

·        Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

·        Recommends other Baywood properties to our guests, when appropriate.

·        Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Experience:

·        Minimum of 2 years hotel experience