Front Desk Trainer (49103)

Who We Are:

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 120 clinics, over 350 providers, and more than 2200 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Summary

The Front Desk Trainer is responsible for onboarding, training, and supporting front desk staff across multiple dermatology offices. This role ensures consistent, high-quality patient service by delivering hands-on training in check-in, check-out, chart preparation, and proper use of the NextGen practice management, EHR system, and patient engagement systems. The trainer will also play an integral role in supporting De Novo (new practice openings) and integration projects, ensuring front office operations launch successfully and meet organizational standards.

Key Responsibilities

Training & Onboarding:

• Conduct structured training sessions on front desk workflows including:

• Patient check-in and verification

• Patient check-out and billing processes

• Daily chart prep and documentation accuracy

• Appointment scheduling and template navigation

• Train staff on all relevant Practice Management, EHR, and Patient Engagement system functions and best practices.

• Maintain training materials, SOPs, manuals, and competency checklists.

• Provide ongoing coaching and support to ensure adherence to workflow standards and regulatory requirements.

Operational Support:

• Travel regularly to multiple offices across Florida, Texas, Nevada, California, and Arizona for in-person training and support.
• Assess front desk performance and identify areas for improvement.
• Partner with clinic leadership to ensure consistent implementation of front-office workflows.
• Troubleshoot operational issues related to scheduling, documentation, and patient flow.

De Novo & Integration Support:

• Participate in planning and execution for new practice openings and acquisitions.
• Provide on-site support during go-live periods, ensuring teams understand workflows and systems.
• Assist with system setup, workflow mapping, and staff readiness assessments.

Collaboration:

• Work closely with clinical training, compliance, operations, and IT teams to ensure alignment across departments.
• Serve as a subject-matter expert for patient engagement systems and front desk operations.