Front End/Lead Clerk
KrogerBurlington, WI
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Paid Holidays
Career Development
Job Description
Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Minimum
- Willing to work mornings, afternoons, evenings, or nights as the work demands.
- Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
- Store retail experience with an emphasis on customer service and front-end operations.
- Ability to multi task and handle large workloads.
- Effective written and oral communication skills.
- Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
- Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
- Past work record must exhibit a high level of integrity and dependability.
Desired
- Thorough experience in customer service and all phases of front-end operations.
- Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
- Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
- Ensure safe, effective and efficient customer service is provided throughout department.
- Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
- Provide training, support and follow up on all aspects of Key Retailing.
- Coach and train customer service manager and front end supervisors.
- Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
- Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
- Follow through on special assignments and perform any and all duties as assigned.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
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FAQs About Front End/Lead Clerk Jobs at Kroger
What is the work location for this position at Kroger?
This job at Kroger is located in Burlington, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Kroger?
Employer has not shared pay details for this role.
What employment applies to this position at Kroger?
Kroger lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Kroger?
Kroger is looking for a candidate with "Director" experience level.
What benefits are offered by Kroger for this role?
Kroger offers following benefits: Paid Holidays and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Kroger?
You can apply for this role at Kroger either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.