Front Office- Insurance Coordinator (Bilingual)

Insurance Coordinator 

Reports to: Practice ManagerKey Partnership: Clinical, Billing, and OperationsDepartment: Operations Salary: $15-16/hr (based on experience on admin field)Classification: Non-Exempt Status: Full Time 

About this role: Community Dental Partners is looking for someone who loves being around people. The Insurance Coordinator is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Coordiantor is primarily responsible for insurance verification. The Insurance Coordinator is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you! 

Job Responsibilities:

• Greet patients upon arrival 
• Collect paperwork and insurance information directly from patients and scan all documents.
• Change and update patient status in the computer according to established guidelines.
• Handle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes made
• Verifying insurance and frequencies when needed.
• Review the schedule in advance to ensure appointments and patients are due before confirming them.
• Confirm patients following the established confirmation protocol. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessary
• Clean/maintain front office area/lobby
• Collect fees per patient's insurance or visit.
• In this role, you will help the office manager create claims.
• Perform other duties as assigned

 Basic Qualifications: 

• Administrative experience is required
• Experience working with insurance is preferred 
• Dental Experience is not required but  experience in another administrative or insurance-related setting is acceptable.
• Education: High School graduate or equivalent 
• Written and verbal communication skills
• Customer service is a plus 
• Multitasking and prioritizing  
• Dependability
• Team player

Key skills and abilities, Characteristics of a good fit:

• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors 
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills 
• Prompt and timely with work schedule  
• Amazing customer service skills, great at building relationships with new people 
• Knowledge of computer software applications
• Organizing and prioritizing workloads 
• Effective oral and written communication skills 
• Great at building relationships with new people 
• Great interpersonal skills

Benefits:

• 401(k)
• Health (PPO/HSA), Vision, Dental,
• Disability insurance (STD/LTD) 
• Accident Insurance
• Life Insurance 
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off 
• Holiday Pay
• Hep B and CPR Certifications
• Career Growth Opportunities
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.