Front Office Associate

OFFICE ASSOCIATE ROLE SUMMARY The Office Associate role at Schafer Sports Center will be responsible for all back-office operations which includes but is not limited to office management, computer program database management, scheduling, billing, inventory, and lesson metrics. At times, the office coordinator will be asked to perform ad hoc reception and marketing administrative duties as well. This role typically reports to the General Manager.ROLE REQUIREMENTS AND RESPONSIBILITIES Monitor and roll up reception’s daily phone logs, close reports, etc into executive summary email for senior management on a daily basisReview outstanding reception call log on a daily basis and respond to all client calls and inquires within 24 hours Responsible for addressing scheduling change and make up lessons requests from clientele Ensure that any changes made by the receptionist/other staff are accounted for and are appropriateAct as the point person for client billing Ensure client billing information is up to dateEnsure monthly charges being processed in computer programAlert Manager/Owner when additional supply ordering is requiredEnforce Schafer Sports Center office procedures and constantly look to update best practicesEnsure receptionist/staff is utilizing appropriate “scripts” for answering customer queries REQUIREMENTSHigh School diplomas with past office management and/or sales experience a plusMust have superior communication and interpersonal skills when dealing with clienteleMust have a professional demeanor and appearanceConstantly stay abreast of Schafer Sports Centers policies and procedures Proven multi-tasking experience a mustAbility to constantly “WOW” our customers