Front Office & Patient Financial Coordinator

Front Office & Patient Financial Coordinator

• Delivering a warm, professional and efficient patient experience
• Managing a fast-paced front desk, including check-in, check-out, scheduling and phone communication
• Responding quickly to new patient leads and converting inquiries into scheduled appointments
• Verifying or understanding insurance benefits and clearly communicating coverage and patient responsibility
• Presenting care-plan financial options and helping patients select appropriate payment arrangements
• Collecting payments, monitoring patient balances and following through on declined payments
• Supporting authorizations, referrals, claim documentation and insurance follow-up
• Maintaining accurate patient records and ensuring tasks are completed on time
• Recovering missed appointments and helping prevent patients from falling out of care
• Supporting reactivation campaigns, review requests, referral initiatives and community outreach
• Tracking and executing assigned marketing activities and following through until results are documented
• Identifying workflow problems and helping create better systems
• Supporting additional administrative and office-management responsibilities as earned

• Chiropractic, medical, dental, physical therapy or other healthcare front-office experience
• Knowledge of chiropractic insurance policies and patient workflows
• Experience with VA Community Care referrals, authorizations or documentation
• Personal injury experience, including communication with attorneys, adjusters and patients and PI referrals 
• Experience presenting financial options, collecting payments or discussing treatment costs
• Marketing, sales, business development or community-outreach experience
• Strong relationships or involvement within the Fort Worth or Benbrook community
• Bilingual English/Spanish skills
• Experience in a growing small business where team members take ownership beyond their basic job descriptions

• Work quickly without sacrificing accuracy
• Are exceptionally organized and detail-oriented
• Follow through and close loops without being chased
• Remain calm, positive and resourceful during busy periods
• Communicate confidently and professionally with patients
• Are comfortable discussing money and collecting payment
• Can prioritize multiple responsibilities without losing track of details
• Take initiative while still following established policies and procedures
• Enjoy marketing, building relationships and helping a business grow
• Are dependable, coachable and accountable
• Think like an owner and consistently look for ways to improve the patient experience and the practice

• Need frequent reminders to complete assigned work
• Struggle with speed, accuracy or attention to detail
• Avoid difficult conversations about balances or financial responsibility
• Wait to be told about every next step
• Become easily overwhelmed in a fast-paced environment
• View marketing or community outreach as “someone else’s job”
• Want a position where simply showing up is considered success

• A meaningful role in a growing, patient-focused healthcare business
• The opportunity to make a visible impact on the success of the clinic
• Training and professional development
• A supportive, collaborative team environment
• Opportunities for increased responsibility based on demonstrated performance
• Employee chiropractic and wellness benefits
• Competitive compensation based on experience and demonstrated ability