Front Office Coordinator - Genesis OBGYN Northwest

Front Office Coordinator - Genesis OBGYN NorthwestPosition Summary:Greet patients and visitors in a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments.Essential Job Functions:

• Greet patients and welcome patients and visitors as they enter the waiting area and as they depart, screening and directing them appropriately. 
• Maintain the visitor's log/badges for all non-patient visitors who access secured areas. 
• Check patients in and out using the practice management system. 
• Responsible for collecting and posting patient payments with accuracy. 
• Assist patients with their registration in the facility’s electronic medical record (EMR) system, as needed. 
• Present and explain all policies, forms and consents and obtain signatures.  
• Collect billing forms and scan into the EMR. 
• Obtain insurance eligibility and benefits for office visits and procedures. 
• Schedule/reschedule follow-up appointments for patients to include work-in               appointments. Manage and schedule inbound referrals
• Process medical records requests following HIPAA guidelines. 
• Obtain external medical records for patients prior to date of service. 
• Perform Administrative Duties: order supplies and distribute upon arrival, bank deposit slips.
•  Maintain cleanliness of the lobby and front office area and updated patient materials and forms used. 
• Monitor the patients as they wait in the lobby for their appointments. 
• Monitor clinic flow: notify patients when the providers are running late, notify providers of no shows and notify lab staff of patients waiting for labs. 
• Open and close the clinic on time. 
• Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability. 
• Works in partnership with the back-office staff to provide excellent customer service. 
• Other general duties as assigned. 

Position Requirements:

• High school diploma or equivalent.
• 2 - 4 years of medical office experience required. 
• Excellent customer service, communication and organizational skills
• Experience with performing insurance eligibility verification, explaining insurance benefits and payment arrangements to patients. 
• Understanding of and adherence to HIPAA/confidentiality rules. 
• Experience with working with medical records and documents.
• Experience in working with incoming and outgoing referrals.
• Accuracy and attention to detail with ability to multi-task. 
• Ability to work effectively in a fast-paced environment. 
• Proficiency in Microsoft Office, such as Word, Excel, Teams, and Outlook. 
• Familiarity with EMR software and previous money handling experience preferred.

Physical demands may include: 1. Prolonged, extensive or considerable amount of standing/sitting 2. Traveling to all locations when coverage demands.This is not a remote position.

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