Front Office Coordinator

• Screen visitors and guests by checking USDA badges or reviewing approved guest lists when badge access is unavailable
• Welcome guests and visitors with a friendly, professional demeanor and clear communication
• Direct visitors to sign in and sign out and issue and track visitor passes
• Guide screened guests to the appropriate department, conference room, or meeting space
• Notify USDA points of contact upon guest arrival and escalate to a designated Board of Directors member when needed
• Answer the front desk phone and connect callers to the appropriate USDA point of contact
• Route calls and onsite personnel to the appropriate USDA staff member
• Deliver excellent customer service that creates a positive experience for visitors and staff

• Manage elevator card issuance and tracking
• Assign lockers to staff and replace locker batteries as needed
• Reset locker codes as needed
• Coordinate meeting room reservations and room configurations as needed
• Keep the front desk neat, organized, and welcoming
• Maintain a professional appearance and presence at the front desk

• Retrieve packages and boxes left outside the front office doors
• Accept deliveries and sign for packages when mailroom staff are unavailable
• Restock mailroom supplies monthly and replenish wipes in open office areas as needed
• Provide quarterly supply lists to the Board of Directors for cabinet replenishment
• Lift packages weighing up to 25 pounds

• Use a government laptop in compliance with federal information technology requirements to perform official duties, including responding to email inquiries
• Update Minneapolis email addresses and phone listings as needed
• Monitor the Minneapolis Facilities mailbox and forward messages to the appropriate Board of Directors member
• Forward building-wide event emails to the Minneapolis email group as needed
• Update digital signage displays as needed

• Ensure emergency binders are reviewed and updated quarterly
• Initiate the InformaCast announcement system during emergencies
• Replace presidential portraits at the front desk as needed

• Ability to follow specific, detailed instructions
• Skill in the use of office equipment (e.g., phone, computer, etc.)
• Physical ability to lift packages that weigh 25lbs. or less
• Ability to communicate verbally and in writing

• High school diploma or equivalent required
• Undergraduate degree preferred

• Minneapolis, MN 55401

• Telework is not authorized

• U.S. citizenship is required as it supports the U.S. federal government

• U.S. Department of Agriculture (USDA)

• Travel is not required

• 40 hours
• 8 hours a day
• 5 days a week

• Employment Classification Eligibility — Nonexempt

• Not eligible for relocation benefits

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