Front Office Coordinator
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$23-$24/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Pacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions, including ADHD, depression, anxiety, bipolar disorder, schizophrenia, dementia, and more. Our services span adolescent and adult psychiatry, medication management, and psychotherapy.At PNS, our employees are vital to our continued success. We strive to create an environment where team members find their roles rewarding, challenging, and impactful. We are committed to supporting professional development and investing in our employees through ongoing opportunities for learning and growth.Job Summary:The Front Office Coordinator serves as the first point of contact in a fast-paced mental health setting, handling front desk responsibilities such as check-in, check-out, appointment scheduling, verification of benefits, copay and cash collection, and patient communications. This role requires strong multitasking, communication, and organizational skills. Ideal candidates are friendly, dependable, and experienced in medical or psychiatric office settings.Key Responsibilities:Patient Check-In and Intake
- Greet patients professionally and create a welcoming front office experience
- Upload and verify demographic information
- Manage new patient intake forms and questionnaires
- Ensure required documentation is completed prior to visits
Check-Out and Financial Collection
- Collect copays and cash payments at time of service
- Review balances and provide receipts as needed
- Schedule follow-up appointments at check-out
Scheduling and Patient Communication
- Confirm upcoming appointments via outbound calls or messaging
- Contact patients on waitlists to fill open provider slots
- Answer incoming calls and respond to voicemails in a timely manner
- Route patient questions or messages appropriately
Insurance and Benefits
- Verify patient insurance benefits prior to visits
- Identify eligibility issues and escalate as needed
EHR and Administrative Support
- Manage unreviewed documents within eCW
- Handle fax intake, routing, and documentation
- Maintain accurate and up-to-date patient records
Operational Support
- Maintain front desk organization and workflow efficiency
- Support clinic operations during high-volume periods
- Float to other clinic locations when coverage is required
- Collaborate with clinical and administrative staff as needed
Skills and Qualifications:
- Prior experience in a medical or behavioral health office
- Strong customer service and interpersonal skills
- Clear verbal and written communication
- Comfort handling high call volume and patient traffic
- Ability to multitask without sacrificing accuracy
- Proficient with computers and EHR systems
- Professional demeanor with patients, providers, and leadership
Education and Experience:
- High School Diploma required. College or college-equivalent education is preferred.
- Minimum 1 year experience in a medical, behavioral health, or outpatient clinic front office setting strongly preferred
- Demonstrated experience with patient check-in and check-out, copay or cash collection, and appointment scheduling
- Experience verifying insurance benefits and handling intake documentation preferred
- Prior use of an electronic health record system required; eCW experience strongly preferred
- BLS/CPR Certification (Preferred but not required).
Compensation and Benefits:
- PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.
- Hourly Rate - $23.50
Compensation: $23.00 - $24.00 per hour
We are Pacific Neuropsychiatric Specialists (PNS) and our experience enables us to offer effective outpatient, individualized, psychiatry care. Our psychiatry team provides psychiatric treatments for children, adolescents, adults, and seniors, from multiple offices located throughout Orange County, we do accept patients from the entire United States as well. Our psychiatrists treat a number of mental health disorders, including anxiety, stress, PTSD, bipolar, schizophrenia, dementia, depression, ADD ADHD, alcohol and chemical dependency, and more. Our Psychiatry practice was founded on the principles of treating patients with care, compassion, and understanding.
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FAQs About Front Office Coordinator Jobs at Pacific Neuropsychiatric Specialists
What is the work location for this position at Pacific Neuropsychiatric Specialists?
This job at Pacific Neuropsychiatric Specialists is located in Huntington Beach, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Pacific Neuropsychiatric Specialists?
Candidates can expect a pay range of $23–$24 per hour for this role.
What employment applies to this position at Pacific Neuropsychiatric Specialists?
Pacific Neuropsychiatric Specialists lists this role as a Full-time position.
What experience level is required for this role at Pacific Neuropsychiatric Specialists?
Pacific Neuropsychiatric Specialists is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Pacific Neuropsychiatric Specialists for this role?
Pacific Neuropsychiatric Specialists offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Pacific Neuropsychiatric Specialists?
You can apply for this role at Pacific Neuropsychiatric Specialists either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.