Front Office Lead

ARE YOU LOOKING FOR A REWARDING CAREER WITH A GROWING AND DYNAMIC TEAM? CONSIDER UCBC.

At University Cancer & Blood Center, we pride ourselves on listening. On providing hope, guidance, and comfort. On getting up each day and striving to make a positive impact on the lives of patients and their families. From our front-desk staff to our counselors, nurses, technicians and physicians – who’ve chosen to accept their calling, we salute them for their efforts and recognize them as the very special individuals that they are.

DO YOU HAVE WHAT IT TAKES TO JOIN US? IF SO WE’D LOVE TO HAVE YOU!

Job Description:

Radiation Oncology Front Office Lead Responsibilities; but not limited to the following:

• Oversee front desk check-in and check-out processes. Ensuring efficient workflows.
• Train and onboard new front office staff
• Serve as the primary front-end resource for providers and staff
• Manage and monitor the clinic scheduling
• Provide coverage/manage PTO and unplanned absences
• Endure completion and accuracy of front-end workflows to include patient registration and quality measures
• Assist with scheduling inbound referrals and answering calls, appointment scheduling
• Assist with check-in and check-out duties, when necessary
• Take inventory of office supplies for ordering
• Ensure HIPAA compliance
• Assist with completing front office tasks
• Ensure upfront insurance collection at checkout
• Patient appointment reminders
• Ensures that all appointments for the day are completed and/or tasks are made for follow-up
• Send missed appointments correspondence
• Ensure end-of-day deposits are sent to the appropriate team members

Requirements:

• 3 years medical office lead experience
• Organizational skills
• Excellent computer skills