Front Office Manager- Marriott Long Island, Uniondale NY
Blue Sky Hospitality SolutionsUniondale, NY
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Overview
Schedule
Full-time
Education
Bachelor's/Undergraduate Degree
Career level
Director
Benefits
Career Development
Job Description
Job description
As a Front Office Manager, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Reports directly to Front Office Director. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends, evaluate, and address issues and make improvements accordingly
- Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Run and complete daily reports, analyze data and make decisions based on data
- Schedule team members according to hotel occupancy.
- Resolve guest issues and concerns to guest satisfaction by using rigorous logic and methods to solve difficult problems with effective solutions; problems all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
- Recruit, interview and train team members
- Order supplies as needed through procurement system and maintain par levels.
- Other tasks assigned by management.
Requirements:
- 2+ years of department head experience in the hotel/hospitality industry
- Prior direct supervisory experience
- College degree in hotel management, business, or related field; or equivalent experience.
- Ability to stand for long periods of time.
- No relocation available.
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FAQs About Front Office Manager- Marriott Long Island, Uniondale NY Jobs at Blue Sky Hospitality Solutions
What is the work location for this position at Blue Sky Hospitality Solutions?
This job at Blue Sky Hospitality Solutions is located in Uniondale, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Blue Sky Hospitality Solutions?
Employer has not shared pay details for this role.
What employment applies to this position at Blue Sky Hospitality Solutions?
Blue Sky Hospitality Solutions lists this role as a Full-time position.
What experience level is required for this role at Blue Sky Hospitality Solutions?
Blue Sky Hospitality Solutions is looking for a candidate with "Director" experience level.
What education level is required for this job?
The education requirement for this position is Bachelor's/Undergraduate Degree. Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Blue Sky Hospitality Solutions for this role?
Blue Sky Hospitality Solutions offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Blue Sky Hospitality Solutions?
You can apply for this role at Blue Sky Hospitality Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.