Front Office Manager

Blue Sky Hospitality SolutionsWindsor Locks, CT

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Director

Remote

On-site

Job Description

Job Title: Front Office ManagerLocation: Fairfield by Marriott Inn & Suites Hartford Airport Windsor LocksDepartment: Front Office / Guest ServicesReports To: General Manager

Job Summary: The Front Office Manager is responsible for overseeing all front desk operations and ensuring exceptional guest service experiences. This role manages daily front office activities, supervises staff, handles guest concerns, and coordinates with other departments to maintain smooth hotel operations.

Key Responsibilities:

Supervise and manage front desk staff, including hiring, training, scheduling, and performance evaluations
Ensure a high level of guest satisfaction by addressing inquiries, concerns, and complaints promptly and professionally
Oversee check-in and check-out procedures to ensure efficiency and accuracy
Manage room inventory, reservations, and occupancy levels in coordination with housekeeping and sales teams
Monitor front office budgets, revenue, and financial transactions, including billing and cash handling
Implement and maintain standard operating procedures and service standards
Ensure compliance with hotel policies, safety regulations, and security procedures
Prepare reports on occupancy, revenue, and guest feedback
Foster a positive work environment and promote teamwork across departments

Qualifications:

3–5 years of experience in hotel front office operations, with at least 1–2 years in a supervisory role
Strong leadership, communication, and interpersonal skills
Proficiency in property management systems (PMS) and Microsoft Office
Excellent problem-solving and decision-making abilities
Ability to work flexible hours, including evenings, weekends, and holidays

Key Competencies:

Customer service excellence
Leadership and team development
Attention to detail
Multitasking and time management
Conflict resolution

Working Conditions:

Fast-paced hospitality environment
Prolonged standing and interaction with guests
Occasional high-pressure situations requiring quick decision-making

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FAQs About Front Office Manager Jobs at Blue Sky Hospitality Solutions

What is the work location for this position at Blue Sky Hospitality Solutions?

This job at Blue Sky Hospitality Solutions is located in Windsor Locks, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Blue Sky Hospitality Solutions?

Employer has not shared pay details for this role.

What employment applies to this position at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Blue Sky Hospitality Solutions?

You can apply for this role at Blue Sky Hospitality Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.