Front Office Manager

Homewood SuitesMobile, Alabama

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Overview

Schedule

Full-time

Education

Associate's Degree

Career level

Director

Remote

On-site

Benefits

Retirement Savings

Dental Insurance

Disability

Job Description

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits:

Medical
Vision
Dental
401K
Immediate Pay- earned wage access!
Vacation time
Sick time
Holiday pay
Bonus opportunities
Brand-specific employee discounts
Long term/short term disability
Life insurance

Primary Responsibilities

Manage and monitor activities of all employees in the Front Office department making sure the

team adheres the standards of excellence

Schedule guest service team members according to labor standards and forecasted occupancy.

Conduct employee training and development; assist in performance reviews and disciplinary

action

Conduct applicant screening and initial interviews of guest services applicants

Maintain a professional and high-quality service-oriented environment at all times

Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances,

special requests and any other issues that may arise.

Develop short term and long term financial and operational plans for the guest service

department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.

Achieve budgeted revenues and expenses and maximizes profitability related to the guest

services department.

Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests

and repeat guests.

Check accommodations, making sure any special requests are carried out

Manage the reservation function to maintain highest possible room occupancy and average

daily rate through suggestive selling by employees.

Greet guests upon arrival and ensure escort to accommodations if appropriate.

Track employee performance with upselling guest rooms

Work closely with the Housekeeping Department to improve guest services and foster cross

departmental communication.

Maintain procedures for credit control and handling of financial transactions, security of monies,

guest security and emergency procedures.

Coordinate daily activities with hotel management team on a daily basis.

Hold monthly department meetings keeping staff informed of all activities in the hotel

Other duties as assigned

Education/Experience

Associates Degree in Hospitality preferred

1-3 years’ experience in hospitality required

Supervisory experience preferred

Customer service experience required

Experience handling cash and credit card procedures

Attention to detail

Knowledge of the hotel layout, all amenities offered, and all procedures & organization.

Knowledge of local geographic area knowledge, area businesses & services, major

highway/street information, and community events & attractions.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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FAQs About Front Office Manager Jobs at Homewood Suites

What is the work location for this position at Homewood Suites?

This job at Homewood Suites is located in Mobile, Alabama, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Homewood Suites?

Employer has not shared pay details for this role.

What employment applies to this position at Homewood Suites?

Homewood Suites lists this role as a Full-time position.

What experience level is required for this role at Homewood Suites?

Homewood Suites is looking for a candidate with "Director" experience level.

What education level is required for this job?

The education requirement for this position is Associate's Degree. Candidates with relevant qualifications or equivalent experience may also be considered.

What benefits are offered by Homewood Suites for this role?

Homewood Suites offers following benefits: Retirement Savings, Dental Insurance, Disability, Life Insurance, Vision Insurance, Paid Holidays, Paid Illness Leave, and Paid Time Off for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Homewood Suites?

You can apply for this role at Homewood Suites either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.