Front Office Manager

A Front Office Manager directs and administers all Front Office operations, provides supervision and professional development for Front Office team, maintains service satisfaction, and resolves issues. Informs and communicates with the team as well as does hiring, performance, and disciplinary actions. Specifically, a Front Office Manager will perform the following tasks to the highest standards: Monitor and develop employee performance to include, but not limited to, providing supervision, scheduling, conducting counseling, performing evaluations, as well as delivering recognition and rewards. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly. Ensure compliance with Company standards Meet and greet guests and respond to guest inquiries, requests, and issues in a timely, friendly, and efficient manner. Effectively resolve guest concerns. Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Ensure employees have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events. Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies Recruit, interview, and train employees. Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management Oversee night audit function and preparation of daily financial reports WHAT ARE WE LOOKING FOR? A Front Office Manager is always working on behalf of our Guests and working with other Team Members to successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Ability to arrive at work on time and when scheduled. Have upper body strength to lift, push, pull up to 50lbs. continually throughout a shift. Ability to communicate effectively with guests and employees verbally or in written form. Ability to learn, follow, and enforce standards for cleanliness as they apply to all aspects of suite. Ability to follow all safety procedures/standards and be able to recognize and act in emergency situations. Demonstrates the ability to perform effectively in high-stress environments, adapt quickly to unexpected changes, and manage demanding workloads while maintaining composure, focus, and professionalism. Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment. WHAT WE OFFER Competitive salary and incentives Averill Hospitality Employee discounts HGI and Averill Hospitality travel discount program Health benefits Dental and Vision benefits 401(k) with company match PTO and Holiday pay Basic Life Insurance and optional Supplemental Insurance Employee and guest focused environment