Front Office Manager (Hotel)
Texas Hotel ManagementHouston, TX
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The Front Office Manager (FOM) is responsible for overseeing all front office functions, including guest services, reservations, concierge, and front desk operations. This role ensures smooth day-to-day operations, maximizes guest satisfaction, and leads a high-performing team.
Key Responsibilities
- Manage and supervise front desk, concierge, and guest services teams
- Ensure exceptional guest experience from check-in to check-out
- Handle guest complaints and resolve issues professionally and efficiently
- Monitor room inventory, occupancy, and rate strategies in coordination with revenue management
- Maintain compliance with hotel policies, procedures, and brand standards
- Train, mentor, and evaluate front office staff performance
- Coordinate with housekeeping, maintenance, and other departments
- Prepare reports on occupancy, revenue, and guest feedback
- Ensure accurate billing, cash handling, and audit procedures
Qualifications
- Bachelor’s degree in Hospitality Management or related field preferred
- 3–5+ years of experience in hotel front office operations, with at least 1–2 years in a supervisory role
- Strong leadership, communication, and problem-solving skills
- Proficiency in Property Management Systems (e.g., Opera, Cloudbeds)
- Customer-focused mindset with attention to detail
- Ability to work flexible schedules, including weekends and holidays
Preferred Skills
- Experience with U.S. hotel standards and compliance
- Strong understanding of revenue management principles
- Multilingual abilities are a plus
Compensation & Benefits
- Competative Salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Career growth and development opportunities
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FAQs About Front Office Manager (Hotel) Jobs at Texas Hotel Management
What is the work location for this position at Texas Hotel Management?
This job at Texas Hotel Management is located in Houston, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Texas Hotel Management?
Employer has not shared pay details for this role.
What employment applies to this position at Texas Hotel Management?
Texas Hotel Management lists this role as a Full-time position.
What experience level is required for this role at Texas Hotel Management?
Texas Hotel Management is looking for a candidate with "Director" experience level.
What benefits are offered by Texas Hotel Management for this role?
Texas Hotel Management offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Texas Hotel Management?
You can apply for this role at Texas Hotel Management either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.