Front Office Manager-Hyatt Centric Wall Street New York

Blue Sky Hospitality SolutionsNYC, NY

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Director

Job Description

Front Office Manager

Hyatt Centric Wall Street New YorkLocation: New York, NY

Position Summary

The Front Office Manager is responsible for leading all front-of-house operations to deliver an exceptional guest experience aligned with Hyatt brand standards. This role oversees the Front Desk, Guest Services, and Bell/Valet (as applicable), ensuring smooth daily operations, strong financial controls, labor management, and a service culture that reflects the lifestyle positioning of Hyatt Centric. The Front Office Manager plays a key leadership role in guest satisfaction, colleague engagement, and operational excellence.

Key Responsibilities

Guest Experience & Service Excellence

Champion a guest-first culture; resolve guest concerns promptly and professionally.
Ensure consistent delivery of Hyatt service standards and brand voice.
Monitor guest feedback (GSS, reviews) and implement action plans to improve scores.

Operations Management

Oversee daily front office operations including arrivals, departures, room assignments, and cash handling.
Coordinate closely with Housekeeping, Engineering, and Security to ensure room readiness and guest safety.
Maintain accuracy of reservations, room status, billing, and night audit processes.

Leadership & Team Development

Recruit, train, schedule, and supervise front office colleagues.
Coach and develop supervisors and agents; conduct performance reviews and corrective actions as needed.
Foster a positive, inclusive work environment with high engagement and accountability.

Financial & Administrative Controls

Manage labor within budget; prepare schedules aligned with forecasted occupancy.
Ensure compliance with cash handling, credit policies, and internal controls.
Review daily reports (ADR, RevPAR, occupancy) and communicate trends to leadership.

Compliance & Safety

Ensure compliance with Hyatt policies, union agreements (if applicable), and New York labor laws.
Enforce safety, security, and emergency procedures.

Collaboration & Communication

Partner with Sales, Revenue Management, and Corporate teams on forecasts, group arrivals, and VIPs.
Participate in department head meetings and contribute to hotel-wide initiatives.

Qualifications

Minimum 3–5 years of progressive Front Office leadership experience in an upscale or lifestyle hotel.
Prior Hyatt experience preferred; strong knowledge of Hyatt systems a plus.
Experience in union environments and New York labor regulations preferred.
Proven leadership, communication, and problem-solving skills.
Strong financial acumen with experience managing labor and operating reports.
Proficiency with PMS systems (Opera preferred) and Microsoft Office.
Flexible schedule including evenings, weekends, and holidays.

Physical & Work Requirements

Ability to stand and move throughout the hotel for extended periods.
Ability to lift up to 25 lbs as needed.
Fast-paced, guest-facing environment.

What We Offer

Competitive compensation and benefits
Career growth within Hyatt and portfolio opportunities
A dynamic, lifestyle-driven work environment in the heart of Wall Street

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FAQs About Front Office Manager-Hyatt Centric Wall Street New York Jobs at Blue Sky Hospitality Solutions

What is the work location for this position at Blue Sky Hospitality Solutions?

This job at Blue Sky Hospitality Solutions is located in NYC, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Blue Sky Hospitality Solutions?

Employer has not shared pay details for this role.

What employment applies to this position at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at Blue Sky Hospitality Solutions?

Blue Sky Hospitality Solutions is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Blue Sky Hospitality Solutions?

You can apply for this role at Blue Sky Hospitality Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.