Front Office Operations Manager

Berry CompaniesConway, NH

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Job Description

The Berry Companies is seeking a Front Office Operations Manager at our Eastern Slope Inn Resort to lead our guest services team and create unforgettable guest experiences in the heart of the White Mountains. If you're a hospitality professional who thrives on service excellence, leadership, and building strong teams, we'd love to meet you.

What You'll Do

As the Front Office Operations Manager, you'll be the driving force behind the resort's first and last impressions. You will:

Lead, train, and inspire our Front Office team, including Guest Service Agents, Supervisors, and Night Auditors.
Deliver exceptional service during check-in, check-out, and every guest interaction.
Ensure guest feedback is addressed promptly and satisfaction scores remain among the best in the industry.
Manage front office budgets, payroll, and operations with accuracy and efficiency.
Foster collaboration across departments to ensure a seamless guest experience.
Act as Manager on Duty when assigned, representing the resort with professionalism and care.

What We're Looking For

5+ years of hotel front office or management experience.
A proven track record of motivating, coaching, and developing teams.
Strong communication and organizational skills.
Comfort with Microsoft Office and hotel systems.
Ability to work independently, stay composed under pressure, and solve problems effectively.
Physical ability to lift up to 25 lbs. and navigate stairs.

What Success Looks Like

Guest satisfaction scores 90%
Arrival & departure scores > 4.5
Strong staff engagement with retention 85%
Accurate and efficient financial oversight (100% deposit accuracy)
100% completion of staff training within 30 days of hire

Why Join Eastern Slope Inn Resort?

At ESI, our culture is built on four core values:

Do the right thing – respect for all, think like an owner, pick up the trash.
We can help – listen first, find solutions, say "yes" when possible.
Friendly and fun – support one another, stay positive, keep it drama-free.
Make hard things look easy – stay composed, follow through, and own results.

We offer a supportive work environment where you'll have the opportunity to grow, lead, and be part of a team that's passionate about creating exceptional guest experiences.

Ready to Lead With Us?

If you're ready to bring your hospitality expertise to a resort that values service, teamwork, and leadership, apply today!

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FAQs About Front Office Operations Manager Jobs at Berry Companies

What is the work location for this position at Berry Companies?

This job at Berry Companies is located in Conway, NH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Berry Companies?

Employer has not shared pay details for this role.

What employment applies to this position at Berry Companies?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Berry Companies?

You can apply for this role at Berry Companies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.