Front Office Supervisor

Grand Adirondack HotelLake Placid, New York

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Front Office Manager

Department: Rooms Division

Reports To: General Manager

Position Summary

Directly supervises all front office personnel and ensures proper completion of all front office duties. Oversees front desk, reservations, guest services, bookkeeping, and telephones, and serves as Manager on Duty as assigned.

Key Responsibilities

• Recruit, select, train, and schedule Front Office personnel.

• Oversight of the Property Management System including postings, adjustments, billing, and group blocks.

• Manage online booking engines and coordinate with Sales and General Manager on rate management.

• Ensure guest satisfaction across all front office touch points.

• Direct concierge functions and guest service support.

• Manage Night Audit process, reporting, training, and scheduling.

• Prepare daily food and beverage income audit and daily deposits.

• Maintain Direct Bill Authorization File and city ledger.

• Count house banks and safes and ensure proper cash handling procedures.

• Oversee gift certificates, comps, and allowances.

• Prepare daily/weekly reports as instructed by management.

• Maintain proper storage and timely disposal of records.

• Cover Manager on Duty and front desk shifts as needed.

Qualifications

• Working knowledge of computers and training techniques.

• Ability to effectively communicate in English.

• Strong organizational and math skills.

• Knowledge of NYS Department of Labor employment laws.

• Proficiency in Word Processing and Spreadsheet programs.

• Extensive knowledge of accounting procedures.

• Ability to exercise judgment and make sound decisions.

Education & Experience

• High school diploma required; Associate or Bachelor degree preferred.

• 1–2 years hotel guest service experience with accounting/bookkeeping preferred.

• Supervisory experience a plus.

Job Environment

• Primarily indoors with frequent walking and standing.

• May require varied schedules based on business needs.

• Must comply with hotel grooming and appearance standards.

Other Requirements

• Versatility to cover MOD and front desk shifts as needed.

• Ability to maintain regular attendance per hotel standards.

• Compliance with all hotel rules and safety procedures.

Benefits

Medical
Dental
Vision
Company Paid Life & Disability
Voluntary Life Products
PTO/Sick/Floating Holiday

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FAQs About Front Office Supervisor Jobs at Grand Adirondack Hotel

What is the work location for this position at Grand Adirondack Hotel?

This job at Grand Adirondack Hotel is located in Lake Placid, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Grand Adirondack Hotel?

Employer has not shared pay details for this role.

What employment applies to this position at Grand Adirondack Hotel?

Grand Adirondack Hotel lists this role as a Full-time position.

What experience level is required for this role at Grand Adirondack Hotel?

Grand Adirondack Hotel is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Grand Adirondack Hotel for this role?

Grand Adirondack Hotel offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, and Paid Sick Leave for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Grand Adirondack Hotel?

You can apply for this role at Grand Adirondack Hotel either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.