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Front Office Supervisor-LINE DC

The LINE, The NedWashington, District of Columbia

$25+ / hour

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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$25+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Benefits:
  • Health insurance
  • Paid time off
  • 401(k)
  • 401(k) matching
About our Company
The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.
From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.
At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.
Responsibilities
  1. Must be courteous and gracious, maintaining a professional demeanor at all times
  2. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
  3. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
  4. Inspects all areas of responsibility in the Rooms Division
  5. Ensure all staff is properly trained on systems, security and cash handling procedures and service standards (check-in/ check-out standards) and have the tools and equipment needed to effectively carry out their job functions
  6. Ensure staff understands their job expectations before holding them accountable
  7. Resolve customer complaints (in person, by phone or through written message) from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  8. Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  9. Respond to all guest requests, in person and by phone, in an accurate and timely manner
  10. Work closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue
  11. Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. 
  12. Assist in the development and communication of departmental strategies, goals, policies and procedures
  13. Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition and ensure guests are greeted upon arrival 
  14. Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
  15. Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company and develop action plans to correct any deficiencies
  16. Analyze guest satisfaction data and develop and assist in plans to achieve established goals related to guest satisfaction scores, front desk activities, guest loyalty
  17. Maintain procedures for security of monies, credit and financial transactions, and guest security and check billing instructions and guest credit for compliance with hotel credit policies
  18. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications
Core Competencies
  1. High School diploma or general education degree (GED)
  2. Two (2) years related experience in the hospitality industry preferred
  3. Strong communication skills
  4. Collaborative spirit
  5. Ethical Conduct
  6. Computer Proficiency: Microsoft Office, Opera PMS   
  7. Positive Attitude
  8. Eye for Detail
  9. Problem solving abilities
Our Doors Are Yours to Open
The LINE, Ned US and Saguaro portfolio is proud to be an equal opportunity employer. We seek to recruit, develop, and retain the most talented people from a wide range of backgrounds, perspectives, and experiences. We welcome applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and those who bring diverse viewpoints to our business.
Compensation & Benefits
We offer competitive wages and benefits while fostering diverse and inclusive work experience. 
Benefit Summary:
  • Medical/Dental/Vision /Short Term Disability- eligible 1st day of the month following hire date 
  • Employee Assistance Program
  • 401(k)- company matches 50 cents on the dollar up to the lesser of 3% of annual salary or $3,000 
  • Pet Insurance
  • Paid time off
  • 10 Holidays
  • Complimentary Daily Meals
Compensation: $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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FAQs About Front Office Supervisor-LINE DC Jobs at The LINE, The Ned

What is the work location for this position at The LINE, The Ned?
This job at The LINE, The Ned is located in Washington, District of Columbia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The LINE, The Ned?
Candidates can expect a pay range of $25 (per hour).
What employment applies to this position at The LINE, The Ned?
The LINE, The Ned lists this role as a Full-time position.
What experience level is required for this role at The LINE, The Ned?
The LINE, The Ned is looking for a candidate with "Entry-level" experience level.
What benefits are offered by The LINE, The Ned for this role?
The LINE, The Ned offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at The LINE, The Ned?
You can apply for this role at The LINE, The Ned either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.