Fulfillment Associate, Document Management & Processing

Wolters Kluwer CT-division provided compliance and registered agent services to our clients. Registered agent services - includes a registered agent location within the state to receive legal and critical business communications and route all service of process legal notifications

As a Fulfillment Associate, Document Management, you will play a vital role in ensuring customer orders are accurately processed on time. You'll contribute to streamlining order entry, administration, and shipping processes to deliver exceptional customer service. This starting point-level position provides an excellent opportunity to begin a career by supporting the team and learning foundational skills.

In this role, you will report to the Manager, Fulfillment and work from our local office in Wilmington, DE. This is a work from the office with a M-F schedule (8:30 AM-5:00 PM).

Key Responsibilities:

• Receive documents (via served, certified, regular mail, etc.) prep, batch and scan said documents sent to CT in our capacity as registered agent as well as interact with process servers, sheriffs and any other individuals delivering documents to CT Offices.
• Work collaboratively and directly with internal customers to deliver solutions that exceed customer expectations and minimize customer impacts.
• Ability to determine any issues that require escalating and direct to appropriate support teams.
• Engage in training to utilize internal systems and tools (e.g., ARROW); and becoming proficient in dashboard management and operating scanning tools.
• Adhere to Service of Process standard operating procedures.
• Ability to meet the required metric for the position (Production; Quality and Timeliness).

Qualifications:

• High School Diploma or equivalent. College degree preferred.
• 1+ years' experience in an office or customer service role. Registered Agent Services, Legal, and Government support experience preferred.
• Ability to lift up to 30 Lbs.
• Navigate Department of State websites
• Microsoft Office, CRM, database
• Email Etiquette
• Stable work history

Preferred Knowledge/Experience:

• Registered Agent Services
• UPS Campus ship, Kodak Capture Pro - i5000
• Navigate Department of State Websites
• Email Etiquette• Unitech Scanner Gun
• Lift Up to 30 Lbs.
• #LI-Office

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$27,700.00 - $46,450.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.