Fulfillment Supervisor

At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.

Job Description:

The doTERRA Hawaii Fulfillment Center (HFC) Supervisor is responsible for leading and developing associates across warehouse and fulfillment operations while ensuring the safe, accurate, and efficient flow of inventory and customer orders. This hands-on leader oversees daily operations including receiving, inventory, picking, packing, shipping, and material movement while driving productivity, quality, safety, and continuous improvement. They will also assist with all functions necessary for the product center and customer pick up to operate efficiently.

Job Responsibilities:

• Supervise daily warehouse and fulfillment operations and lead associates.

• Lead by example through "managing by walking around" and working side-by-side with associates.

• Manage, evaluate, and report on operations productivity, quality, and labor efficiency.

• Collaborate with Manager on personnel decisions including hiring, training, coaching, and corrective action.

• Ensure accurate receiving, storage, picking, packing, shipping, and inventory transactions.

• Coordinate with Inventory, Receiving, Shipping, Production, Manufacturing, and other departments.

• Motivate team members to stay engaged, meet goals, and improve performance.

• Develop, implement, and enforce safety procedures within the operation.

• Delegate work, set clear expectations, and hold associates accountable to deadlines.

• Apply Lean, Six Sigma, and 5S principles to improve flow, reduce waste, and increase throughput.

• Drive continuous improvement and support strategic process and system decisions.

• Maintain accurate records, reports, and required documentation.

• Perform daily area walks to verify cleanliness, organization, safety, and readiness.

• Ensure compliance with health, safety, and company standards.

• Promote company goals and company initiatives with urgency and ownership.

• Act as an ambassador of dōTERRA culture and leadership expectations.

• Support customer pick up orders and product center activities.

Qualifications:

• 1-2+ years of experience supervising fulfillment or distribution operations.

• Strong Customer Service experience and attitude.

• High School Diploma or equivalent.

• Working knowledge of Warehouse Management Systems (WMS).

• Experience operating or overseeing powered industrial equipment (forklifts, etc.).

• Experience training, coaching, and developing employees.

• Strong understanding of fulfillment operations, order accuracy, safety, and productivity metrics.

• Solid leadership, communication, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Office tools.

• Natural sense of urgency with a competitive, results-driven mindset.

• Continuous improvement mentality with a bias toward action.

• Strong organizational and time management skills, with consistent punctuality.

Preferred Qualifications:

• 4+ years of College Degree preferred

• Experience with warehouse automation systems.

• Experience with continuous improvement initiatives.

• Experience with supply chain management.

• Project Management experience.

doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.