Full-Time Assistant Customer Service Team Lead

Description

Kimberton Whole Foods in Collegeville is looking for a full-time Assistant Customer Service Team Lead!

Schedule: Full-time, 40 hours per week. 8-hour shifts, 5 days per week. One weekend shift is required each week.

Availability: Availability to work opening, mid, and closing shifts. Shifts are within a 7am-8:30pm timeframe

Age Requirement: Must be 18 years or older.

Hourly Pay: $18.00 - $22.00/hr depending on experience

Benefits: Full-time employees are eligible for the following benefits at Kimberton Whole Foods: Extensive Medical Coverage, Vision Plan, Dental Plan, 25% off Store-Wide Discount, Employer Paid Short-Term Disability, Employer Paid Long-Term Disability, Employer Paid Life Insurance, Employer Paid AD&D, Voluntary Life Insurance, Employee Assistance Program, Flexible Spending Account- Healthcare & Dependent Care, 401K with matching 3% after one year and at least 1000 hours worked, Paid Time Off

The Assistant Customer Service Team Lead's Primary Responsibilities:

• Provides exceptional customer service while acting as a role model for fellow team members.
• Ensures accuracy and security of all monies received by upholding money handling procedures, checking deposit paperwork, providing team members with balance over/shorts and counting drawers.
• Assists with scheduling daily coverage of Front-End shifts.
• Assists with ordering of all register supplies and store supplies.
• Ensures Front End team is aware of any price changes, specials and any changes with policies or procedures within the store.
• Coordinates tasks for Front End team members when there are no customers at the checkout.
• Completes all special orders and fully understands the return policy.
• Works on the front end and with other department managers/team members as needed.
• Participates in Manager on Duty assignments as needed.
• Performs other duties assigned.

Team & Leadership

• Participate in the evaluation, coaching and development of Front-End team members in collaboration with the FEDH.
• Support store experience by upholding KWF Guidelines for staff appearance, energy, quality, and cleanliness.
• Ensures team member development including on the job training, supervision, and support.
• Participates in scheduled management and departmental meetings to ensure core operational functions are followed.
• Servant leader; fostering team development and cohesion through service to each other.

Requirements

Physical Capabilities

• Full Sense Range (Vision, Hearing, and Sense of Smell) - the ability to read product labels, distinguish color and smell for quality control as well as the ability to communicate with customers and co-workers.
• Lifting, Gripping and Carrying Objects- Up to 50 to 75 pounds frequently, including boxes, cans, tools, and other products.
• Stooping, Squatting, and Kneeling- Stoop and maneuver to pick up boxes from shelving and carts.
• Walking- Short distances to bring items from miscellaneous areas.
• Standing- Prolonged standing.
• Work Environment- Movement based with most of the time being in motion (walking/standing) rather than sedentary (sitting).
• Climate- Ability to work in cold environments (cooler, freezer, back stock area) and handle cold products for extended periods of time on a regular basis.