Full-time / Part-time Retail Associate

Payroll Solutions GroupLakeland, Florida

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Career Development

Job Description

The Retail Associate provides critical telephone and in-person assistance to our valued customers. He or she provides exceptional service to our customers by answering inquiries about our products and services and/or resolving issues or concerns in person, on the phone, and via the internet. In addition, the Retail Associate helps with administrative duties and helps process shipping orders.

The ideal candidate has a pleasant and courteous personality, is fluent in English, can provide excellent customer service even during times of stress, and has strong phone and computer skills. Previous customer service or other related experience is highly preferred.

COMPENSATION

Depends upon skills and experience

RESPONSIBILITIES

Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints
Coordinates questions and issues with the appropriate department personnel
Maintains records of customer interactions and transactions
Handles customer complaints or escalates when necessary
Meets or exceeds all service and sales targets
Provides administrative assistance as needed
Attends all staff meetings, trainings, and educational classes as required
Performs other duties as assigned

QUALIFICATIONS

High school diploma or GED required; some post high school education or training preferred
Previous customer service or related experience preferred
Pleasant/friendly demeanor and an outgoing personality
Notary knowledge and/or education a plus
Highly professional and dependable
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
Strong organizational and problem-solving skills
Outstanding phone skills
Strong computer and internet skills, including Microsoft Office suite
Experience with CRM or other customer service software a plus

Company DescriptionWe are The UPS Store Franchisee, looking for associates to work in our Socrum Loop and County Road 540A Stores.

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FAQs About Full-time / Part-time Retail Associate Jobs at Payroll Solutions Group

What is the work location for this position at Payroll Solutions Group?

This job at Payroll Solutions Group is located in Lakeland, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Payroll Solutions Group?

Employer has not shared pay details for this role.

What employment applies to this position at Payroll Solutions Group?

Payroll Solutions Group lists this role as a Full-time position.

What experience level is required for this role at Payroll Solutions Group?

Payroll Solutions Group is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Payroll Solutions Group for this role?

Payroll Solutions Group offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Payroll Solutions Group?

You can apply for this role at Payroll Solutions Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.