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Full-Time Customer Service Associate

The UPS Store #0026Lake Forest, California

$17 - $22 / hour

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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Compensation
$17-$22/hour
Benefits
Career Development

Job Description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Some of the perks of joining The UPS Store team!

* Full-time position (40 hours)

* Day time retail hours 8:30am-6:30pm- Flexible hours

*Meal compensation

*Medical Benefits

* Paid Vacation 

* 401k plan

*Monthly sales incentives in additional to base salary

JOB DESCRIPTION

  • The Full-Time Center Associate provides customer service to customers for all business services. The ideal candidate needs to be:
  • Prompt, reliable, and responsible
  • Weekend availability is a must
  • Strong computer skills and training in applications will be provided.
  • Able to operate independently and be self-driven to complete tasks
  • Excellent written and verbal communication skills
  • Fluent English & Spanish speaking is a plus 
  • Able to lift 50 pounds
  • The full-time and part -time positions will be required to work at both of our locations in Tustin and Lake Forest.

RESPONSIBILITIES

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
  • Able to lift 50+ pounds
  • Communicates effectively with customers
  • Prompt, reliable, and responsible
  • Available to work weekdays and weekends.
  • Able to multitask and enjoy working with people

QUALIFICATIONS

  • Strong computer skills, including Microsoft Office and Adobe Suites
  • High school diploma or GED required

BENEFITS

  • Medical Insurance
  • Flexible Schedule and Daytime hours
  • Uniforms Provided
  • Advancement Opportunities ability to grow within the company
  • Monthly Sales Incentives
  • Company-paid Notary and Live Scan / Fingerprinting certification
  • Retail Store day time hours 8:30am- 7:00pm

COMPENSATION

  • Starting at $17 hour (after training) up to $22 hour w/ Sales Incentive (Salary Based + medical benefits+ one week paid vacation)

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FAQs About Full-Time Customer Service Associate Jobs at The UPS Store #0026

What is the work location for this position at The UPS Store #0026?
This job at The UPS Store #0026 is located in Lake Forest, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The UPS Store #0026?
Candidates can expect a pay range of $17–$22 per hour for this role.
What employment applies to this position at The UPS Store #0026?
The UPS Store #0026 lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
What experience level is required for this role at The UPS Store #0026?
The UPS Store #0026 is looking for a candidate with "Senior-level" experience level.
What benefits are offered by The UPS Store #0026 for this role?
The UPS Store #0026 offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at The UPS Store #0026?
You can apply for this role at The UPS Store #0026 either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.