Full Time Customer Service Representative
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Compensation
$15-$16/hour
Job Description
CUSTOMER SERVICE JOB DESCRIPTION
General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- set up new customer accounts
- process orders, forms, applications and requests
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
Education and Experience
- High school diploma, general education degree or equivalent
- knowledge of customer service principles and practices
- knowledge of relevant computer applications
- ability to type
- knowledge of administrative procedures
- numeric, oral and written language applications
- product knowledge
Key Competencies
- interpersonal skills
- communication skills - verbal and written
- listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- adaptability
- initiative
- stress tolerance
- must have a POSITIVE attitude and be a team player
Compensation: $15.00 - $16.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Full Time Customer Service Representative Jobs at Webster and Garner
What is the work location for this position at Webster and Garner?
This job at Webster and Garner is located in St. Helen, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Webster and Garner?
Candidates can expect a pay range of $15–$16 per hour for this role.
What employment applies to this position at Webster and Garner?
Webster and Garner lists this role as a Full-time position.
What experience level is required for this role at Webster and Garner?
Webster and Garner is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Webster and Garner?
You can apply for this role at Webster and Garner either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.