Full-Time Evening Call Specialist (In Office Position)

FirstLinkFargo, ND

$19 - $19 / hour

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Overview

Compensation

$19-$19/hour

Job Description

FirstLink is looking for Full-Time Evening Call Specialists. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

This position will work 40 hours/week, Sunday-Thursday or Tuesday-Saturday, and be part of a holiday rotation. Final schedule will be determined near the completion of training.

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday. The start date to begin training for this position will be March 19th, 2026.

Are you ready for an exciting opportunity? Apply today!

Job Type: Full-time

Salary: $19.00 per hour

Benefits:

Employee Assistance Program
100% paid health, dental, and vision insurance (for the employee only)
Long-term and short-term disability
Life insurance
12 days of paid time off, 8 hours accrued per month during the first calendar year

Schedule:

Sunday-Thursday or Tuesday-Saturday
4PM-12AM
Evening shift
Holidays
Weekend availability

Required Education and Experience:

Must have a high school diploma or GED
Must be 18 years of age or older
Must be able to read, write, and follow oral or written instructions
Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

Work Location: In person

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FAQs About Full-Time Evening Call Specialist (In Office Position) Jobs at FirstLink

What is the work location for this position at FirstLink?

This job at FirstLink is located in Fargo, ND, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at FirstLink?

Candidates can expect a pay range of $19–$19 per hour for this role.

What employment applies to this position at FirstLink?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at FirstLink?

You can apply for this role at FirstLink either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.