Full-Time Shift Lead - Rockford, IL

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

At Dutch Bros, we are a fun-loving, mind-blowing company, making a massive difference one cup at a time.

But let's be real, this job isn't for everyone. It's fast, high-energy, and physically demanding. You'll be on your feet, moving quickly, and keeping up with a steady flow of customers all while delivering next-level service. As a Shift Lead you'll connect with customers, keep up in a fast-paced environment, and ensure the crew stays hyped and the line stays fast.

Who You Are:

• A people person who thrives on connection and loves making someone's day.
• Adaptable and quick; you can handle a rush and keep the kindness rolling.
• Team-oriented and ready to lead your crew on shift, no matter what's needed.
• Positive and considerate; you bring the energy, even when it gets busy.
• Committed to growth and always looking for ways to improve.

What You'll Do:

• Support the Shop. Own the coordination of positions, manage breaks, and keep the crew moving efficiently.
• Coach in the Moment. Act as a mentor to Broistas, helping them perfect their craft and elevate their customer connections.
• Maintain the Standard. Ensure drink quality is top-tier and food safety/cleanliness standards are met throughout the shift.
• Problem Solve. Handle tough customer Broista moments with kindness and speed, turning every situation into a win.
• Bridge the Gap. Communicate shift wins and challenges to the Shop Manager, helping the whole shop level up.
• Embody. Live out the Dutch Bros values: radiate kindness, get up early, stay up late, and change the world.
• Stay Fast & Focused. Work efficiently to craft high-quality drinks while keeping up with the hustle of a busy shop.
• Be Reliable. Show up on time, communicate your availability, and be ready to roll when your shift starts.

What to Expect:

• Fast-paced, high-energy work. You'll be on your feet, moving quickly, and handling a steady flow of customers for up to 10-hour shifts-so take those breaks to recharge!
• Crew-first mentality. We support each other, have everyone's backs, and get the job done together.
• Weather-ready. Be prepared for all conditions; we've got Dutch gear to help!
• Some heavy lifting. You may need to push, pull, lift, or carry up to 65 lbs (talk about a workout).
• Reliable transportation. You'll need to show up on time for scheduled shifts and mandatory meetings.
• Training & Development. We'll set you up for success with training, certifications, and knowledge tests to ensure you meet the Dutch Bros standards.

Why You'll Love It Here

• We've got your back. Competitive pay, tips, and opportunities for career growth within the shop, HQ, and or warehouse & fulfillment opportunities.
• Perks on perks. Free drinks & food on shift, Dutch Bros swag, and a work environment like no other.
• Make a difference. Every cup you serve supports local communities and brings people together.
• Room to grow. We believe in developing our people: Broista today, leader tomorrow.

If you're ready to radiate kindness, make an impact, and take part in something bigger than yourself, then we'd love to meet you!

Compensation: Up to $16.00 per hour

The number includes an average tip of $6.00 per hour. What we strive for: a culture of choice, great crew members, and a chance to make a difference in your community. What we don't guarantee: tip averages. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service. Average hourly tips are based on 2024 reporting.

Note: A Food Handler Permit or Certification is required based on state/local regulations.

Compensation:

$16.50 per hour + tips

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!