Full-Time Veterinary Receptionist (Care Coordinator) - Barton Heights Veterinary Hospital

PetVet Care Centers' Barton Heights Veterinary Hospital is currently seeking a Full-Time Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Established in 1974 and AAHA-accredited, Barton Heights Veterinary Hospital holds the distinction of being the only veterinary hospital in the Stroudsburg and Pocono region open 24 hours a day, 7 days a week - making it a true cornerstone of emergency and critical care for the community. Beyond emergency services, the team offers an impressive breadth of specialty services including cardiology, feline hyperthyroid treatment, physical rehabilitation, exotic pet care, and medical boarding, all under one roof.

Why Join Us:

• Gain experience across General Practice, Emergency, Urgent Care, and Exotics.
• We are committed to developing our team and promoting from within. We are willing to train motivated Care Coordinators who are interested in veterinary medicine to become Veterinary Assistants, with additional opportunities for growth based on the individual's skills and career goals. We are a busy GP/ER hospital with a collaborative team, supportive leadership, and a strong focus on learning, mentorship, and professional development.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Willing to train the right candidate. 
• With Phone experience, customer service, veterinary experience are preferred but not necessary.

Schedule: 

• This position supports hospital operations Monday through Sunday, with coverage spanning the hours of 7:00AM to 9:00 PM.
• Shifts will vary and typically range from 8 to 12 hours, depending on scheduling and patient care needs.
• As part of our commitment to patient care, this role includes shared responsibility for weekend and holiday coverage. We strive to rotate these shifts to promote balance, though schedules may vary based on hospital needs. Because we provide continuous care, our hospital remains open during inclement weather, and team members may occasionally be asked to report to work during snow or other weather events.

What We Offer

We care deeply about supporting our team members - professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support - including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle - a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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