Fully Remote Role Across USA - Customer Support - Pre & Post Sales (Telecom) - Jp40228
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Overview
Remote
On-site
Compensation
$23-$25/hour
Job Description
Job Title: Customer Support - Pre & Post Sales Duration: 12 months (with possible extension) Location: 100% Remote (Across the USA) Remote position, 8a-5p (no OT) Pay range: $23 - $25/hr. TOP 5 SKILLS REQUIRED: 1. Customer Relationship Management- Ability to build trusted relationships with business customers. 2. Technical Product knowledge of Telecommunication telecom products and systems. 3. Strong organization, prioritization, and follow-through. 4. Familiarity with CRM tools such as Salesforce. 5. Experience managing onboarding, service delivery, escalations, and implementations.JOB DESCRIPTION: Serve as a post-sale consultative partner, leveraging in-depth industry and product knowledge to drive customer satisfaction, maximize product value, and ensure effective adoption and utilization, ultimately enhancing client relationships and delivering measurable business outcomes.Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:• Customer Relationship Management: Serve as a point of contact for customers, fostering relationships to become a trusted advisor, and staying proactively engaged to ensure the product or service is functioning as intended and adding expected value.• Product Expertise and Strategic Recommendations: Leverage deep knowledge of client industries, products, and market roles to provide expert guidance, enhance customer awareness, and make strategic product recommendations, while identifying renewals, migrations, upsells, and cross-sell opportunities to achieve desired customer outcomes.• Performance Tracking and Strategic Development: Monitor customer usage, satisfaction, risk, and success metrics, providing regular reports and insights, and assisting in the development of strategic direction and positioning of focused projects to drive customer engagement, retention, and growth.Job Contribution: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. If you feel that your skills match this role. Please feel free to apply or share your resume with us at dhananjay.tomar@artech.com
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FAQs About Fully Remote Role Across USA - Customer Support - Pre & Post Sales (Telecom) - Jp40228 Jobs at Artech LLC
What is the work location for this position at Artech LLC?
This job at Artech LLC is located in Brentwood, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Artech LLC?
Candidates can expect a pay range of $23–$25 per hour for this role.
What employment applies to this position at Artech LLC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Artech LLC?
You can apply for this role at Artech LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.