Game Day Supervisor, Premium Services (INTERNAL APPLICANTS ONLY)

POSITION SUMMARY:

The Game Day Supervisor, Premium Services is responsible for leading game-day staff and overseeing operations within premium seating, clubs, suites, and hospitality areas at Citizens Bank Park. This role ensures a best-in-class guest experience by maintaining service standards, supporting staff performance, coordinating operational needs, and serving as a key liaison between guests, staff, and management. The position requires strong leadership, communication, problem-solving, and decision-making skills in a fast-paced event environment.

JOB DUTIES & RESPONSIBILITES:

• Ensure adherence to Phillies policies, procedures, safety standards, and guest service expectations.
• Supervise Premium Services staff and ensure appropriate staffing coverage throughout assigned premium areas.
• Lead pre-event staff briefings and communicate operational updates, VIP activity, service expectations, and special event information.
• Serve as the primary point of contact for staff, guests, and management within assigned areas.
• Inspect premium spaces prior to gates opening to ensure readiness, cleanliness, safety, and presentation standards.
• Monitor employee attendance and performance to ensure compliance with departmental expectations.
• Coordinate employee breaks and staffing assignments while maintaining uninterrupted guest service.
• Respond to guest concerns, service recovery situations, and operational issues with professionalism and urgency.
• Respond to radio calls and operational requests, coordinating solutions with internal departments as needed.
• Accurately document incidents and operational issues using established reporting systems.
• Support VIP, dignitary, and special guest experiences through coordination and event support.
• Assist with guest departure procedures and post-event operations to ensure a safe and positive conclusion to events.
• Perform other duties as assigned.

SKILLS & QUALIFICATIONS:

• A minimum of 3 years of employment with The Phillies (or equivalent experience in a similar setting).
• Previous experience supervising or managing a team is strongly preferred, with a demonstrated ability to motivate, guide, and lead employees effectively.
• Demonstrated commitment to Phillies Game Day staff schedules, with minimal absenteeism and a strong record of reliability.
• Excellent verbal communication skills and ability to effectively interact with employees, guests, and management.
• Working knowledge of Phillies incident reporting systems, with exceptional attention to detail in documenting incidents accurately.
• Proven excellence in customer service, with prior experience in customer-facing roles outside of game-day responsibilities preferred.
• Ability to maintain a positive, outgoing, and professional attitude, even in stressful situations.
• Ability to walk, stand, and climb for extended periods.

The Phillies are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.