Gatehouse Attendant/Business Center (Campus Concierge)

Schedule Available: 

Full-Time:  Monday- Friday 8:00am- 4:00pm 

Gatehouse Concierge

Under the general supervision of the Support Services Supervisor the Campus Concierge is responsible for ensuring that everyone who enters the campus is greeted in a pleasant, hospitable manner and that safe practices are maintained in order to reduce risk to the community. The Campus Concierge patrols the campus and staffs the guard gate which requires enforcing the guidelines for behavior set forth for all staff, residents and guests of our community. This position provides assistance and information as necessary and monitors the emergency response system. The position requires familiarity with emergency action plans and requires close coordination with Police, Fire, and Emergency Response Teams. Reporting and documentation of regular patrols, unusual incidents or problems is a requirement of the position.  All duties and responsibilities are conducted according to policies, procedures and the mission of St. James Place.  

Education/Training/Experience

• High school education or GED equivalent required
• Experience in the hospitality/security industry preferred 
• Basic computer skills

Qualifications

• Must be 21 years of age or older
• Must possess a driver's license and a clean driving record

Work Hours

• May require working long hours or hours outside of the normal work week.
• MAY BE DESIGNATED ESSENTIAL PERSONNEL IN THE EVENT OF EMERGENCY SITUATIONS, INCLUDING HURRICANES, EVACUATION, FIRE, FLOOD, ETC., AND BE REQUIRED TO REMAIN ON CAMPUS FOR THE DURATION OF THE EMERGENCY.

Essential Functions

• Pleasantly greets incoming residents, staff, and visitors and ensures that entry into the campus is properly vetted (authorized to enter, temperature checks, etc.)
• Provides information and assistance to residents, staff, visitors, and guests as needed (event information, parking, etc.)
• Monitors the emergency call system and responds, in accordance with the appropriate procedure, to all fire, physical plant and resident emergency call alarms
• Fully documents all emergency and unusual activity occurring within the shift
• Informs the Director of Building, Grounds, and Support Services or Manager on duty of an emergency or unusual activity as soon as the situation permits
• Demonstrates proficiency at resetting the fire, physical plant and resident alarms
• Maintains constant radio communication while on duty
• Conducts hourly radio checks to confirm proper radio operation
• Uses the assigned cell phone while on grounds patrol in accordance with established guidelines.
• Staffs the guard gate as scheduled, which requires enforcing the guidelines for behavior set forth for all staff, residents and guests of our community
• Patrols the campus and assists with on-campus transportation, package delivery, or responding to resident requests or emergencies.
• May act as Concierge of the 24 Hr. Desk as scheduled or give breaks to schedule Concierge.
• Must be able to answer phones, operate a computer, multitask in categorizing calls and situations

Physical Requirements:  Requires ability to walk extensively and be mobile, lift or move objects of various weights, work in partial outdoor conditions, and ability to stay alert during all shifts, including night shifts.