Overview
Remote
On-site
Job Description
As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.What you'll do
- Provide positive, timely service to customers during the check-in and checkout process
- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
- Help customers set up new devices and provide advice on whether to repair or replace old devices
- Monitor service queues and provide accurate status updates to customers
- Maintain knowledge and skillsets through certified training courses
- Clearly communicate and partner with fellow agents
Basic qualifications
- 3 months of experience working in retail or customer service
- Ability to work a flexible schedule, including holidays, nights and weekends
Preferred qualifications
- Passion for technology and desire to solve problems
- Ability to adapt and learn new skills in a fast-paced industry
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FAQs About Geek Squad Agent (Retail Store) Jobs at Best Buy
What is the work location for this position at Best Buy?
This job at Best Buy is located in Orem, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Best Buy?
Employer has not shared pay details for this role.
What employment applies to this position at Best Buy?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Best Buy?
You can apply for this role at Best Buy either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.