General Manager

TITLE: General Manager

REPORTS TO: Area Supervisor

PURPOSE: To manage an Arby's unit toward the attainment of agreed upon sales and profit goals, working within the framework of company values and policies.

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RESPONSIBILITIES:

• Increase sales by providing outstanding products and service by 5%.
• Write an effective work schedule each week and post it by 3PM on Wednesdays with a 0-hour variance.
• Work Quarterback position lunch, dinner and weekend with some nights with focus on speed of service in DT.
• Ensure restaurant is 100% staffed with quality Team Members and managers and building strong benches for all positions.
• Ensure full implementation of new employee orientation and TMTP with focus on consistently maintaining a 70% AIQ.

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• Review the performance of all Team Members, Shift Managers and Assistant Managers each quarter.
• Execute Systems daily to ensure a clean, organized restaurant, prepared to deliver quality food, fast and friendly.
• Purchase food, beverages and supplies as needed and oversee their preparation to ensure that every product served meets our high standards of product quality.
• Operate in accordance with established performance, profits and operating standards as set out in the OSM.
• Supervise and motivate Team Members, Shift Managers and Assistant Managers to perform to their highest possible level of ability.
• Have a good working knowledge of all equipment and assume responsibility for preventive maintenance of a unit.
• Maintain high standards of service throughout the operational day by demonstrating management by example.
• Utilize all management tools to keep neat, accurate and current records providing the historical data to plan for increased sales and profits.
• Ensure all marketing plans are executed on time and accurately to build repeat customer visits.
• Responsible for initiating and implementing approved Local Store Marketing
• Review income statements and progress toward goals with the Area Supervisor each period. Take action to solve problems as necessary.
• Communicate openly and honestly with subordinates, superiors and all others about plans, progress and problems.
• Continually help develop Assistant Managers in the operation of an Arby's unit and prepare them for General Manager responsibility.
• Provide leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment toward Company objectives.
• Responsible for increasing sales and making a profit.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.

SATISFACTORY PERFORMANCE has been achieved when your Top 5 Goals have been accomplished while demonstrating the MJG Values and Behaviors

Pay Rate: TBD / hour

Employer: MJG Corporation