General Manager

Overview

The General Manager is responsible for overseeing the overall operations, performance, and member experience of the gym. This role provides leadership to the management and staff teams while driving membership growth, revenue, retention, and operational excellence. Key responsibilities include managing daily operations, developing and coaching employees, achieving sales and financial goals, maintaining facility standards, and ensuring members receive an exceptional experience. The General Manager serves as the leader of the club and is accountable for creating a positive, results-driven culture that reflects Gold's Gym standards and values.

Benefits

• Discounts on Certifications
• Commission & Bonus Structure
• Free Gold's Gym Membership to our locations
• 20% Employee Discount on clothing and products
• Medical Benefits
• 401k
• 7 Paid Holidays + Vacation Pay
• Growth Opportunities Across Our Expanding Gold's Gym Network

RELOCATION ASSISTANCE IS NOT PROVIDED

Job Responsibilities

• Oversee daily operations ensuring high standards of service and efficiency.
• Recruit, train, and manage staff
• Drive membership growth and retention
• Monitor financial performance and profitability
• Ensure compliance with company policies and safety standards
• Handle customer concerns professionally
• Maintain facility cleanliness and equipment
• Organize events and member engagement
• Track performance metrics and collaborate with leadership

Qualifications

• Associate or Bachelor's degree in business or related field with two years of management experience preferred.
• Current CPR Certification
• Minimum 2 years of direct sales experience preferred
• Fitness industry experience preferred but not required.
• Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
• Strong customer service orientation with proven results.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with open, participative leadership style and drive for excellence.
• Operating knowledge of Microsoft Office
• Ability to learn new data systems as required
• Ability to train and develop employees on a variety of company systems and procedures
• Requires the ability to stand or sit for up to 8 hours throughout the workday
• Ability to lift up to 25 pounds
• Must be able to work under pressure and meet tight deadlines

Gold's Gym complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources- Donavann@goldsgymnc-sc.com

Gold's Gym is redefining strength - in our members, our team, and our leaders. If you have the drive, discipline, and leadership to develop high-performing teams and deliver measurable results, we want you to lead our fitness department.